WHAT YOU'RE SAYING

Putting our customers first

Our customers have always been at the core of what we do. We spoke with some of you to hear firsthand what you need. From lower bills to dependable power, your message was clear. Take a look at what our customers had to say.

CUSTOMER STORIES

When you talk, we listen.

Customer being interviewed

Atlantic City Electric
Whitney, Sickerville, NJ

"Energy is getting too expensive. I need my power company to help make it more affordable.”

Customer being interviewed

Atlantic City Electric
Danielle, Tabernacle, NJ

“Five years ago we lost power for a week. That doesn’t happen now.”

Customer being interviewed

BGE
Nicoletta, Baltimore, MD

“Having my lights on and knowing I can pay my bill is really what I need from my energy company.”

Customer being interviewed

BGE
Gerard, Bowie, MD

“My wife’s deaf and there are a lot of ways that we’ve used technology to help make the world more accessible to her, but none of it works without power.”

Customer being interviewed

ComEd
Tracy, Chicago, IL

“We’re the customers. We need energy. And we need to be able to pay the bills.”

Customer being interviewed

ComEd
Lorrie, Palos Heights, IL

“It’s nice to know that when I flip that switch, the lights are going to go on.”

Customer being interviewed

Delmarva Power
Joseph, Camden Wyoming, DE

“I used to brag about my energy bill. I’d like to go back to those times.”

Customer being interviewed

PECO
Michael, Upper Darby, PA

“It’s hard talking about energy prices because everything is skyrocketing – the cost of everything is going up.”

Customer being interviewed

PECO
Jaime, Levittown, PA

“When I opened the energy bill, I didn’t know what I was going to do.”

Customer being interviewed

PECO
Judith, Philadelphia, PA

“Reliable energy is absolutely essential to keep my business going.”

Customer being interviewed

Pepco
Clayton, Washington, DC

“Seeing an energy bill that’s on the higher side. There’s a little grief there.”

Customer being interviewed

Pepco
Alicia, Fort Washington, MD

“I work from home and need my energy to work every day. I count on it.”

 

How we're helping


Immediate relief


We’ve stepped up to help families and small businesses in our communities with energy costs, connecting 100,000+ customers with $60M in direct relief through our Customer Relief Fund.


Long-term solutions


We’re taking steps to address rising energy costs by supporting fair pricing practices, shielding communities from unfair cost impacts with large energy users, and fighting for policy reforms, like utility-owned power, to help keep energy reliable and affordable.


Reliable energy


We deliver power you can count on. Our operating companies are all ranked in the top 10 for reliability, saving our customers $1B in avoided outages last year.

THE EXELON PROMISE

How we’re fighting to get energy costs under control

Exelon is putting customers first as we address the root causes of rising energy costs and ensure our communities have access to the power they need for decades to come.

BEYOND THE GRID

Building a strong, local workforce

We’ve invested over $15M in workforce development programs and partnered with local colleges to create pathways to energy careers through STEM scholarships and job training.

Employee being interviewed
“Education is powerful. Exelon is changing lives.” 

Nicole C., Associate Engineer, ComEd



From a South Side high school classroom to the engineering floor of ComEd, Nicole's journey is a testament to the transformative power of seeing yourself represented in STEM. As a first–generation college student and immigrant from Ecuador, she arrived at the Exelon Foundation STEM Academy for young women uncertain if higher education was even within reach. 

Then came Exelon, with mentors, a full–ride scholarship, and three strategic internships that didn't just teach her engineering — they showed her that girls like her belonged in these spaces. Today, Nicole is thriving as an Associate Engineer in ComEd's New Graduate Rotational Program, but her greatest pride? Envisioning herself mentoring the next generation of young women who need to see what she sees now: that with support, hard work, and opportunity, anything is possible.

Employee being interviewed
“Working at Exelon, there's always a training opportunity...something more.” 
Asata M., Associate Business Program Manager, Pepco



Six years. That's how long Asata's relationship with Exelon spans — from a 17–year–old in the Exelon Foundation STEM Academy to an accomplished Associate Business Program Manager navigating complex environmental compliance. 

But this isn't a simple career progression; it's what real career partnership looks like — from a company that truly sees its people. Through three separate internships, the Chris Crane Memorial Scholarship, and mentors who never stopped believing she could do more, Asata discovered her passion for environmental work and found her place. 

What sets Exelon apart, she'll tell you, is that the company cares about your whole person — not just your job title, but who you're becoming. In Asata's words, "there is always something at Exelon for you" — and she's living proof.

Employee being interviewed
“The unconditional support from my Exelon educational experience was life-changing.” 
Danie T., Associate Engineer, Pepco



Danie was just 14 when she walked into the Exelon Foundation STEM Academy — young enough to dream big, but old enough to know that dreams require support. Her first tour of a nuclear plant wasn't just a field trip; it became a calling. 

Armed with the Exelon Chris Crane Memorial Scholarship, she moved through college debt–free, supported at every turn by mentors who believed in her potential. Through three internships and into her current role as an Associate Engineer on Pepco's Substation Electrical Team, Danie has discovered something profound: Exelon isn't just a place to work, it's a community that invests in your growth with genuine conviction. 

After just one year, she's already committed to pouring back into the system that lifted her up.

TOOLS & RESOURCES

We're in this together

The Exelon Promise

Our commitment to affordability, reliability and clean energy.

Customer Relief Fund

Supporting limited-income households across our service areas.

Sustainability Report

Our roadmap to a cleaner, more equitable energy future.