WHAT YOU'RE SAYING

Putting our customers first

Our customers have always been at the core of what we do. We spoke with some of you to hear firsthand what you need. From lower bills to dependable power, your message was clear. Take a look at what our customers had to say.

CUSTOMER STORIES

When you talk, we listen.

Customer being interviewed

BGE
Nicoletta, Baltimore, MD

“Having my lights on and knowing I can pay my bill is really what I need from my energy company.”

Customer being interviewed

BGE
Gerard, Bowie, MD

“My wife’s deaf and there are a lot of ways that we’ve used technology to help make the world more accessible to her, but none of it works without power.”

 

How we're helping


Working to lower bills

Beyond flexible payment options, energy efficiency programs, and connection to state and federal support, we’ve helped 38,500 customers through our $15 million Customer Relief Fund.


Long-term solutions

We’re advocating for utility-owned power to address the supply crisis at the heart of high energy costs.


Reliable energy

True affordability means power you can count on. We’re fourth most reliable in the nation and achieved record reliability the past two years in a row.

BEYOND THE GRID

Building a strong, local workforce

We’ve invested over $15M in workforce development programs and partnered with local colleges to create pathways to energy careers through STEM scholarships and job training.

Employee being interviewed
“Education is powerful. Exelon is changing lives.” 

Nicole C., Associate Engineer, ComEd


From a South Side high school classroom to the engineering floor of ComEd, Nicole's journey is a testament to the transformative power of seeing yourself represented in STEM. As a first–generation college student and immigrant from Ecuador, she arrived at the Exelon Foundation STEM Academy for young women uncertain if higher education was even within reach. 

Then came Exelon, with mentors, a full–ride scholarship, and three strategic internships that didn't just teach her engineering — they showed her that girls like her belonged in these spaces. Today, Nicole is thriving as an Associate Engineer in ComEd's New Graduate Rotational Program, but her greatest pride? Envisioning herself mentoring the next generation of young women who need to see what she sees now: that with support, hard work, and opportunity, anything is possible.

 

Employee being interviewed
“Working at Exelon, there's always a training opportunity...something more.” 
Asata M., Associate Business Program Manager, Exelon


Six years. That's how long Asata's relationship with Exelon spans — from a 17–year–old in the Exelon Foundation STEM Academy to an accomplished Associate Business Program Manager navigating complex environmental compliance. 

But this isn't a simple career progression; it's what real career partnership looks like — from a company that truly sees its people. Through three separate internships, the Chris Crane Memorial Scholarship, and mentors who never stopped believing she could do more, Asata discovered her passion for environmental work and found her place. 

What sets Exelon apart, she'll tell you, is that the company cares about your whole person — not just your job title, but who you're becoming. In Asata's words, "there is always something at Exelon for you" — and she's living proof.

Employee being interviewed
“The unconditional support from my Exelon educational experience was life-changing.” 
Danie T., Associate Engineer, Pepco


Danie was just 14 when she walked into the Exelon Foundation STEM Academy — young enough to dream big, but old enough to know that dreams require support. Her first tour of a nuclear plant wasn't just a field trip; it became a calling. 

Armed with the Exelon Chris Crane Memorial Scholarship, she moved through college debt–free, supported at every turn by mentors who believed in her potential. Through three internships and into her current role as an Associate Engineer on Pepco's Substation Electrical Team, Danielle has discovered something profound: Exelon isn't just a place to work, it's a community that invests in your growth with genuine conviction. 

After just one year, she's already committed to pouring back into the system that lifted her up.

TOOLS & RESOURCES

We're in this together

BGE Customer Assistance

We offer programs and services to help those in need, including energy assistance, help for customers with special needs, and ways for neighbors to help neighbors.

Report an Outage

We know that power outages are frustrating. Use the Outage Tracker to monitor our restoration progress and get an estimated time of restoration.

For Your Home

Save energy and money by taking advantage of these solutions and tools for your home.