From Chicago to the Chesapeake Bay – We’re Committed to our Customers

By: Sunny Elebua, SVP and Chief Strategy & Sustainability Officer

At Exelon, our customers are much more than just account numbers – they are our neighbors, our friends, our families. It’s what makes our work personal.

We know many households across our service areas are feeling the strain of higher prices of just about everything, it seems – including their energy bills. That’s why we’re stepping up with real tangible solutions. The Exelon Customer Relief Fund, a $50 million initiative launched this summer, is designed to help those most impacted by rising energy costs. And it’s just one piece of our broader, long-term commitment to affordability.

Why does affordability matter so much to us? Because Exelon serves a wide range of people and places from dense urban centers to rural farming communities. From the Chesapeake Bay to the streets of Chicago.

And when families from any of those communities have to make hard choices between paying their energy bill or buying groceries, that’s our issue, not just theirs.

As a company rooted in the communities we serve, we believe it’s our responsibility to help see to it that those communities – our communities – are stronger and more resilient.

Across our utilities, we’re working with local, boots-on-the-ground organizations to reach those who need help the most. BGE is partnering with the United Way of Central Maryland; ComEd is working with Neighborhood Housing Services of Chicago and the Salvation Army; Pepco and Delmarva Power also are teaming up with the Salvation Army, as well as Shore Up! – a community agency in Salisbury, Md. – and the State of Delaware.

These partners help us meet our customers where they are – and provide tailored, localized assistance that makes a real difference.

The Fund is part of a larger affordability effort we’ve been focused on for our customers for quite some time. Those efforts have led to real affordability and reliability gains:

• BGE customers have seen reliability improve more than 45% due to grid investments, and PECO customers also have experienced a decrease in outages/increase in reliability.
• ComEd customers have experienced an 84% improvement in reliability compared to historical averages.
• Pepco and Delmarva Power customers have seen outages cut nearly in half over the last 10 years.

These improvements represent fewer interruptions, more peace of mind and a better experience for our customers.

Still, we know there’s more to do. Which is why we continue to expand energy efficiency programs, offer flexible payment plans, and connect customers to available assistance.

At Exelon, we are customer-focused, community-committed, and always looking for new ways to serve. Because behind every affordability story is a human being, a neighbor, a small business owner, a family.

That’s who we’re working for each and every day. And that work is as important to us as keeping the lights on and the gas flowing.