Exelon is Raising the Bar on Industry Reliability
Industry
At Exelon, reliability isn’t just a metric – it’s a commitment. This year, our utility operating companies achieved rankings of 1, 2, 4, and 7 among our peer set, improving upon last year’s already impressive positions. These results reflect the dedication of our employees, who show up every day to keep the lights on for the communities we serve.
Whether it’s selecting, planning, and operationalizing the right investments to prevent outages or being the fastest to restore power after severe storms, our teams deliver. This performance matters because reliability has real economic value: a typical major storm can cost customers hundreds of thousands of dollars depending on its size. By minimizing outages and restoring service quickly and safely, we help protect families and businesses from those costs and burdens.
Our operational north star is clear: Continuously improve reliability while offering above-average performance at below-average rates.
That’s why we’ve planned $38 billion in critical infrastructure investments over the next four years – all aimed at modernizing the grid to meet the current and future needs of the local economies we serve. These investments will strengthen resilience, integrate reliable energy and ensure that our customers continue to benefit from a system built for tomorrow.
As we look ahead, reliability remains crucial. Our communities depend on us, and we take that responsibility seriously. As Exelon President and CEO Calvin Butler has said, “We don’t take this performance – or the responsibility of supporting our communities – for granted, and we know it will take continued discipline to ensure we can provide high levels of service at below average prices for another 25 years and beyond.”
At Exelon, we’re proud of what we’ve accomplished – but we’re even more focused on what’s next. Because when it comes to powering lives and driving progress, reliability is everything.