[{"pagePath":"/grid/for-pepcos-lee-butler-one-customer-question-is-often-just-the-beginning","gridTags":"exelon:grid-category/customers","releaseDate":{"year":2026,"month":10,"dayOfMonth":12,"hourOfDay":0,"minute":0,"second":0},"title":"For Pepco\u0026#39;s Lee Butler, One Customer Question is Often Just the Beginning","fileReference":"/content/dam/exelon/grid/PublishingImages/Lee Butler Cropped 1.png","description":"On every customer call, Pepco Customer Service Representative Lee Butler makes it his mission to pay attention to what may be left unsaid — stress, confusion or emotions — and tailors his response to what the customer needs in the moment.","featureBlogPost":"true","counter":2480,"imageAlignment":"center"},{"pagePath":"/grid/for-darrell-curtis-every-comed-customer-call-is-personal","gridTags":"exelon:grid-category/customers","releaseDate":{"year":2026,"month":10,"dayOfMonth":7,"hourOfDay":0,"minute":0,"second":0},"title":"For Darrell Curtis, Every ComEd Customer Call is Personal","fileReference":"/content/dam/exelon/grid/PublishingImages/Darrell Curtis 3.png","description":"\"I have a philosophy. When someone calls in, I\u0027m going to treat that customer as if that\u0027s the only call I\u0027ve taken for the day,\" said Darrell Curtis, a ComEd customer service representative. \"I like saying, \u0027Love the one you\u0027re with.\u0027\"","featureBlogPost":"true","counter":2481,"imageAlignment":"left"},{"pagePath":"/grid/built-on-legacy-driven-by-customers","gridTags":"exelon:grid-category/customers","releaseDate":{"year":2026,"month":9,"dayOfMonth":28,"hourOfDay":0,"minute":0,"second":0},"title":"Built on Legacy, Driven by Customers","fileReference":"/content/dam/exelon/grid/PublishingImages/James Epps 5_cropped.png","description":"For James Epps, service goes beyond restoring power. It\u0027s about earning trust, building connections and showing customers that the people behind the BGE logo care about the communities they serve.","featureBlogPost":"true","counter":2482,"imageAlignment":"left"}]