Print this page out and keep it somewhere that is easily accessible. That way, you will have important emergency contact information in the event of a power outage.
If you have a gas or electric emergency
Call PECO at 1-800-841-4141 .
We have installed a new outage reporting system called 21st Century. Our new system allows us to get your outage information faster so that we can provide you the status of your outage at the time of your call. The emergency number is manned 24 hours a day. Please do not e-mail your emergency request.
If your power goes out during a storm...
During periods of stormy weather when outages occur, please use our automated telephone options by calling 1-800-841-4141 to report your power outage. The faster we know about your outage, the sooner we can begin getting your lights back on.
Here are some tips on What to do if your lights go out .
For additional resources during an emergency:
If you have a billing question or a customer service issue:
- Call 1-800-494-4000. Our hours are: Monday through Friday from
7 a.m. to 6 p.m. and Saturday 9 a.m. to 1 p.m.
- Email us
- Write Us :
PECO
Customer Service Center
2301 Market Street
P.O. Box 8699
Philadelphia, PA 19101
To stop, start, or transfer your PECO service to your home , visit our secure, online transfer request .
Do you need a language interpreter?
PECO's five county service area is rich in cultural diversity. As a good citizen, we need to be equally accessible to all of our customers. That's why we're ready to communicate and assist our non-English speaking customers in many different languages and dialects. All of our Customer Consultants have access to interpreters. Call 1-800-494-4000 and ask for an interpreter.
Underground Lines Information
Before you dig call Pennsylvania One-Call at 1-800-242-1776. Visit our Safety section to learn more about how to be safe around underground lines .
Do you need a contractor?
PECO’s Contractor Referral program can help you find a qualified electrician, plumber, or heating/ventilation/air conditioner contractor. Just call 1-800-845-5845 and request a listing of up to three contractors in your area who are members of The Electrical Association of Philadelphia. You can also visit The Electrical Association of Philadelphia.
This is a referral program only. PECO does not receive any payments in connection with this program, and its involvement is limited to making information about the program available to its customers. PECO does not warrant or guarantee the work of participating contractors in any way, nor has PECO inspected, tested, or qualified the equipment sold under this program.