ComEd is continually improving its Storm Restoration Process so that customers experience shorter durations of power outages during storms, and are constantly kept informed about situations affecting them.
- Before a storm hits, ComEd proactively plans the best strategy on how to quickly mobilize crews and gather needed materials to restore power to all affected customers.
- ComEd also preemptively informs employees about the storm situation. If warranted, the ComEd communications department will notify the media in advance of the situation.
- When a storm is approaching, ComEd mobilizes its staff, including the many field patrollers, wire watchers, customer service representatives, and overhead and underground employees who are committed to reliability and public safety.
- ComEd has enhanced its Power Line phone service 1-800-Edison-1 with an automated callback feature that allows us to send recorded messages to customers to confirm that service is restored. In cases where the outage may be prolonged, ComEd calls customers with an estimated time of restoration.
- Continued area-specific outage information updates will be provided on the 1-800-Edison-1 recorded message
Storm Restoration Process
Committed to reliability, ComEd spends several million dollars in restoration materials, repairs and labor charges to repair damage caused by storms and is constantly working to make the system more resistant to the effects of storms.
Weather-related outages can occur for several reasons including:
- Lightning
- Wind
- Ice
- Extreme Cold
- Extreme Heat
- Flooding/Rain
What to do when your power goes out
Check out our outage safety tips on our Home Energy Safety Tips.