For your convenience, print this page and keep it somewhere that is easily accessible if you need to reach us.
For ELECTRIC EMERGENCIES:
- Call ComEd at 1-800-EDISON-1 (1-800-334-7661). The emergency number is manned 24 hours a day. Please DO NOT e-mail your emergency request.
- Electrically-operated medical equipment Please let us know if you or a member of your household depends on electrically operated medical equipment. This important information will be noted on your account. If there is ever a problem with your electrical service, please call us at 1-800-334-7661.
- What to do if your power goes out
For BILLING QUESTIONS OR CUSTOMER SERVICE ISSUES:
- Call 1-800-Edison-1 (1-800-334-7661). Hours are: Monday through Friday from 7 a.m. to 6 p.m.; Saturday from 9 a.m. to 1 p.m.
- Email Us
- Write Us:
ComEd
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379
- Visit the ComEd Online Convenience Center for non-emergency 24-hour service, 7 days a week.
If you are hearing or speech impaired:
If you have Teletype transmitting equipment, you can communicate directly with our Customer Services Department by calling 1-800-572-5789.
For our Spanish-speaking customers:
Spanish-speaking customers may call 1-800-95Luces (1-800-955-8237) for help with their electric service needs.
For our other non-English speaking customers:
Other non-English speaking customers may call 1-800-Edison 1 (1-800-334-7661) to arrange for an interpreter.