ComEd employees are continually working to improve our Storm Restoration Process so that during storms, customers experience fewer power outages with shorter durations and are frequently updated with information about situations affecting them.
Before a storm hits, ComEd proactively plans the best strategy on how to quickly mobilize crews and gather needed materials to restore power to all affected customers.
ComEd preemptively informs employees about the storm situation. If warranted, the ComEd communications department will also notify the media in advance of a storm.
When a storm is approaching, ComEd mobilizes its staff, including the many field patrollers, wire watchers, customer service representatives, and overhead and underground employees who are committed to reliability and public safety.
We have enhanced our Power Line phone service 1-877-4-ComEd-1
(1-877-426-6331) with an automated callback feature that allows us to send recorded messages to customers to confirm that service is restored. In cases where the outage may be prolonged, ComEd calls customers with an estimated time of restoration. Continued area-specific outage information updates are provided on the recorded message.
Storm Restoration Process
Committed to reliability, ComEd spends several million dollars annually in restoration materials and labor charges to repair damage caused by storms, with ongoing efforts to make our electric delivery system more resistant to the effects of storms.
Weather-related outages can occur for several reasons including:
- Lightning
- Wind
- Ice
- Extreme Cold
- Extreme Heat
- Flooding/Rain