Print this page out and keep it somewhere that is easily accessible. That way, you will have important emergency contact information in the event of a power outage.
Electrical Emergencies
- ComEd's Business Customer Service Center at 1-877-4-ComEd-1
(1-877-426-6331), 24 hours a day. Please do not e-mail your emergency request.
- Call your account manager
To Report a Power Outage
Call our automated system at 1-877-4-ComEd-1 (1-877-426-6331) to report your power outage and obtain restoration information.
Do you have a billing question? ComEd's experienced service representatives are on call to handle your service needs.
- Call your account manager
- Or, call the Business Customer Service Center at 1-877-4-ComEd-1
(1-877-426-6331). Hours are Monday through Friday - 8 a.m. to 6 p.m.
- Send us a message via our online contact form .
- Write to us:
ComEd
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379
Do you need help with line clearance (tree trimming around wires or conductors)?
ComEd provides line clearance services near energized conductors for customers or contractors who plan to remove or trim trees. For line clearance service call 1-877-4-ComEd-1 (1-877-426-6331).
If you have questions regarding vegetation management activities, please call 1-877-4-ComEd-1 (1-877-426-6331) and ask to speak with a Vegetation Management representative.
Underground Asset Protection/Damage Prevention
ComEd is committed to preventing serious accidents and fatalities that can result when excavators, contractors and others do not use proper care to avoid contact with underground and above ground electrical facilities. Our primary concern is safety.
Call Before You Dig
Before you dig or drive equipment into the ground, by Illinois law you must call the appropriate one-call system (numbers listed below) at least 48 hours before working. The one-call center will then notify ComEd and other utilities of the project. The utilities will mark their facilities.
- Within the Chicago city limits call: "DIGGER" (Chicago Utility Alert Network) (312) 744-7000.
- Outside the Chicago city limits call: "J.U.L.I.E." (Joint Utility Locating for Excavators) 1-800-892-0123 or visit their website at http://www.illinois1call.com/
Damage Prevention Specialists
ComEd is committed to preventing serious accidents and fatalities that can result when excavators, contractors and others do not use proper care to avoid contact with underground and above ground electrical facilities. Our primary concern is safety.
In a continuing effort to reduce needless injuries, power outages and damages, our Damage Prevention Specialists aggressively investigate contacts causing damage to electrical facilities. We are hard at work to change behavior and work practices of those companies.
Damage Prevention Specialists take immediate action after accidental contact is made, meeting with the management of companies to explain the consequences of continued unsafe and neglectful practices.
The Damage Prevention Specialists enforce aggressive policies involving collection for damages and initiate legal intervention to stop companies that have established patterns of irresponsible work practices.
The team works closely with Digger and JULIE (Joint Utility Locating Information for Excavators) one-call systems, as well as the JULIE and ComEd sponsored Damage Prevention Councils, to promote safety and damage prevention.
Safe Work Practice Meetings
Our team of specialist will meet with you to provide information on how your business can work safely around power lines. This free service, which can be arranged at your business location, can help you and your workers avoid any practices that could endanger lives, cost money or impact project schedules.
To request assistance from a Damage Prevention Representative, please call 1-877-4-ComEd-1 (1-877-426-6331).
The goal is to continually reduce accidents involving electrical facilities, consequently increasing safety to work crews and the public and limiting outages that cause needless inconvenience to our customers.
For help or more information, call OSHA at:
- Aurora (630) 896-8700
- Des Plaines (847) 803-4800
- Calumet City (708) 891-3800
- Fairview Hts. (618) 632-8612
- Chicago (Region HQ) (312) 353-2220
- Peoria (309) 671-7033