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Shannon Grice

Sr. Distribution Systems Dispatcher, PECO

​​​​​I was a Nuclear Field Electrician’s Mate in the Navy. After which, I earned an Associate’s of Science in Business Administration, a Bachelor’s of Science in General Studies concentrating in Education and Communication, and am working toward a Master’s in Instructional Technology. 


About ​​Shannon

Tell us about your job at Exelon.

I work for PECO, helping to deliver on the company’s commitment of providing safe, reliable and affordable energy for customers across Southeastern, Pennsylvania. I work in the Distribution System Operations group, in Plymouth Meeting, as an electric dispatcher. I coordinate and direct field employees who are engaged in the scheduled maintenance of our electric distribution system and to respond to emergent work to restore service when it is impacted.

What made you want to work for Exelon?

I was most impressed with how veteran oriented the company is. The benefits are great, too. I have almost finished my Master’s degree, thanks to the Tuition Reimbursement plan.

What do you like most about working for Exelon?

Exelon owns and operates several utility companies. This gives me many options to move and grow my career. I love being responsible for restoring power to our customers after a storm, and preventing outages by supporting maintenance work. I feel like a true contributor in my community.

Are you part of any Exelon Employee Resource Groups?

I chose to join two of many ERGs at Exelon. I belong to EMAC, Exelon’s Military Actively Connected, which celebrates and aids local veterans and supports those of us who serve in the Reserves. I joined EMAC because veterans are an integral part of our communities, but sometimes can be overlooked. I, also, belong to the Developing Young Professionals group. I joined this group because it touches on all aspects of my career. The group hosts networking events, special interest meetings, and training a development workshop.

What activities do you participate in outside of work?

Outside of work, I like to spend time with my two sons and husband. We take martial arts classes as a family and enjoy hiking and watching cartoons. I help out as much as possible with various charitable events, including golf outings and 5k runs benefiting veterans, cancer research, and other non-profit groups I can support.​



A Day in the Life

Wonder what this job may be l​ike day-to-day? Look below to find out.

Working in distribution, there is no such thing as a typical work day. I work rotating shift work, in an emergency response organization. That means when it rains or snows, I’m likely to be at work. 
Day Shift 6:00 AM-2:00 PM​
I direct preventative maintenance work, while monitoring for outages. That means I start my day reading switching orders and authorizing maintenance work ensuring that nothing conflicts with work already in progress. 
Back Shift 2:00 PM-10:00 PM
Generally finishing up scheduled work from day shift and continuing to maintain and repair the electric system to restore service in the event it is impacted​.​
Overnight Shift 10:00 PM-6:00 AM
I conflict check the work scheduled for the next day and take care of any administrative work needed such as checking switching orders or verifying the electric system configuration.
We have monthly team meetings, and opportunities to attend meetings with other groups. As a dispatcher, I am encouraged to ride along with field personnel, when my schedule permits, in order to understand their role and what it looks like when I direct to perform certain tasks. I may work at a desk, but monotony is not a concern of mine.​