Headquartered in Chicago, ComEd serves about 3.8 million
customers in an 11,400 square mile service territory.
In 2012, ComEd improved its storm restoration by 15 percent in major storms over the summer by adding more first responders and completing more than 500 storm-hardening projects. Plus, ComEd made more than 60 improvements to its storm restoration process to improve communications and customer service. In addition, ComEd deployed nearly 1,000 crew
members to the East Coast to support restoration after Superstorm Sandy.
ComEd last year began an aggressive program to modernize its electric
grid in accordance with the Illinois Energy Infrastructure and Modernization Act (EIMA), which was enacted in 2011. It authorizes ComEd to invest
$2.6 billion over 10 years to modernize the electric grid, enhance storm-hardening and install Smart Grid technology. The program will improve
service and reliability, increase customer control of and opportunities for
cost savings, create 2,000 jobs at the peak of the program, and help keep Illinois competitive.
ComEd significantly improved its storm response capability in 2012 with additional first responders, enhanced restoration processes and new state-of-the-art equipment.