Customer Service

Satisfying Our Customers Comes First!
We genuinely care about you, our valued customer, and we take great pride in delivering convenient options and helpful answers to your questions. Your satisfaction is our priority.

We know how important it is for you to Contact Us  with any questions or concerns. You can Request Payment Arrangements , a Duplicate Bill , or submit a Claim .

Your energy bill can be affected by the various types of appliances you use and the number of hours they are in operation. Calculate the annual cost of operating your appliances by using the appliance calculator.  

Learn about our new outage reporting system and our  Storm Restoration Process . Find out how our Tree and Vegetation Services clears power lines using pruning techniques that meet the National Arborists Association's high standards.

Learn how important it is to call before you dig in our Underground Lines Information . We'll also show you how to  Read Your Meter .

After passing both Pennsylvania Houses, the Governor signed a new law called the "Responsible Utility Customer Protection Act" (Act 201 or Law) that became effective on December 14, 2004,  Introductory letter and Act summary ,  Frequently asked questions and answers .

Filing for bankruptcy and concerned how this will affect your PECO account?  For more information read about PECO's policy on bankruptcies.