ComEd’s service territory borders Iroquois County to the south (roughly Interstate 80), the Wisconsin border to the north, the Iowa border to the west and the Indiana border to the east.
- Quick Facts
- Service Area: 11,400 square miles
- Customers: 3.8 million electric
- Employees: Nearly 6,000
- 2009 Revenues: $5,774 million
- 2009 Assets: $20,697 million
- Substations: 1,300
- Distribution & Transmission Power Lines: more than 70,000 miles
ComEd is committed to be the best electric delivery and energy information company. This includes providing safe, reliable service for all customers at affordable rates. ComEd’s safety performance is rated among the highest of the nation's utilities, and ComEd continues to improve service to its customers in northern Illinois through innovation.
Investments in Reliability
ComEd has invested more than $6 billion since 2001 in its electric transmission and distribution system to continue to provide its customers with quality service. Investments in technology are designed to reduce the occurrence and length of outages.
- Infrastructure. In 2008, ComEd opened a state-of-the-art substation in Chicago’s West Loop. This was part of an 8-year, $350 million project that also created multiple sources of supply for other downtown Chicago substations and substantially improved reliability for downtown businesses and neighborhoods.
- Smart Meters/Advanced Metering Infrastructure. ComEd is in the midst of an 18-month Advanced Metering Infrastructure (AMI) pilot. This is the foundation for a potential Smart Grid infrastructure that will transform the industry and open a world of choice to customers, enabling information-based decisions about energy usage to improve energy efficiency, reduce energy bills and cut greenhouse gas emissions.
Performance and Service
Enhanced reliability, consistent service and new business initiatives are paying off with 2008’s year-end Customer Satisfaction Index scores rising more than 4% compared to 2007.
- Reduced Outages. ComEd understands how important safe, reliable power is to its customers. Since 1998, ComEd has reduced the number of power outages by 54% and the duration of outages by 59%.
Safety
Safety is a core Exelon value which ComEd emphasizes through its safety programs for employees, contractors, customers and communities. ComEd maintains emergency-response and storm-readiness plans, which it tests with multiple drills throughout the year.
Environmental Commitment
As part of Exelon 2020, ComEd is working to demonstrate its environmental commitment.
- Customer Programs. In 2008, ComEd expanded its energy efficiency initiatives through a 3-year portfolio of programs called Smart IdeasSM. The programs are expected to yield more than $155 million in savings to customers and could result in significantly reduced carbon emissions.
- Greening Operations. ComEd has reduced energy consumption across its facilities by approximately 20% with more efficient HVAC and lighting systems, process improvements and workplace modifications. ComEd also has the second largest fleet of alternative-fuel vehicles among U.S. utilities.
Community Giving
With a corporate history dating back to the early days of electric service in Chicago, ComEd long has been a responsible corporate citizen in northern Illinois.
- Sponsorship. ComEd sponsors several events throughout the year. In 2009, major sponsorships included the Smart Home exhibit at Chicago’s Museum of Science & Industry; Scripps’ Spelling Bee; and Adler Planetarium.
- Grants. In 2008, the company gave more than 500 grants totaling almost $7 million. This funding supported organizations and programs that advance the arts, education, environment and the communities served by ComEd.
In addition, ComEd and its employees donated more than $1 million in 2009 to the United Way as part of the company’s annual employee-led fund-raising campaign.