ComEd’s service territory borders Iroquois County to the south (roughly Interstate 80), the Wisconsin border to the north, the Iowa border to the west and the Indiana border to the east.
- Quick Facts
- Service Area: 11,300 square miles
- Customers: 3.8 million electric
- Employees: Nearly 6,000
- 2010 Revenues: $6,204 million
- 2010 Assets: $21,652 million
- Substations: 1,300
- Distribution & Transmission Power Lines: more than 70,000 miles
ComEd is committed to be the best electric delivery and energy information company. This includes providing safe, reliable service for all customers at affordable rates. ComEd’s safety performance is rated among the highest of the nation's utilities, and ComEd continues to improve service to its customers in northern Illinois through innovation.
Investments in Reliability
ComEd has invested more than $9 billion since the late 1990s in its electric transmission and distribution system to continue to provide its customers with quality service. Investments in technology are designed to reduce the occurrence and length of outages.
- Infrastructure. In 2008, ComEd opened a state-of-the-art substation in Chicago’s West Loop. This was part of an 8-year, $350 million project that also created multiple sources of supply for other downtown Chicago substations and substantially improved reliability for downtown businesses and neighborhoods.
- Smart Meter Program. ComEd launched a one-year smart meter and has already installed approximately 120,000 smart meters. The new meters provide customers with daily usage information online so they can monitor their energy use and manage costs. Customer service representatives can also access this information to answer questions about power status and billing without having to wait for a technician to visit.
Performance and Service
Enhanced reliability, consistent service, energy efficiency programs and new business initiatives are paying off with 2009’s year-end Customer Satisfaction Index scores rising nearly 8% compared to 2007.
- Reduced Outages. ComEd understands how important safe, reliable power is to its customers. Since 1998, ComEd has reduced the number of power outages by 54% and the duration of outages by 59%.
Safety
Safety is a core Exelon value which ComEd emphasizes through its safety programs for employees, contractors, customers and communities. ComEd maintains emergency-response and storm-readiness plans, which it tests with multiple drills throughout the year.
Environmental Commitment
As part of Exelon 2020, ComEd is working to demonstrate its environmental commitment.
- Customer Programs. ComEd recently completed the second year of a 3-year, $235 million energy efficiency program that targets residential and commercial energy savings. The program, Smart Ideas, is expected to produce lifetime electricity savings of more than 10 million MWh. Combined, ComEd’s energy efficiency and demand response programs have saved customers over 514,000 MWh of electricity.
- Greening Operations. ComEd has reduced energy consumption across its commercial facilities by approximately 29.5%, significantly exceeding its target for 2009. System and process improvements, such as the installation of lighting and occupancy sensors at several facilities contributed to this reduction. ComEd expects to complete 12 energy conservation projects in 2010 to help achieve its 2012 goal of a 32% energy use reduction.
Community Giving
With a corporate history dating back to the early days of electric service in Chicago, ComEd long has been a responsible corporate citizen in northern Illinois.
- Sponsorship. ComEd sponsors several events throughout the year. In 2009-2010, major sponsorships included the Smart Home exhibit at Chicago’s Museum of Science & Industry; Scripps’ Spelling Bee; and Adler Planetarium.
- Grants. In 2009, the company gave more than 350 grants totaling almost $4.5 million. This funding supported organizations and programs that advance the arts, education, environment and the communities served by ComEd.
In addition, ComEd and its employees donated more than $1 million in 2009 to the United Way as part of the company’s annual employee-led fund-raising campaign.