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Workload Planner - 2nd ShiftWorkload Planner - 2nd ShiftGP0|#412047e6-ce06-48e1-8250-4cd1ba54de99 L0|#0412047e6-ce06-48e1-8250-4cd1ba54de99|Constellation GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8 GP0|#c7c44191-af4e-458c-9f6e-ee23194bb3f1 L0|#0c7c44191-af4e-458c-9f6e-ee23194bb3f1|BGE HomeGP0|#d94de7ff-b8cf-45ff-bcdf-4b55c30b4b29 L0|#0d94de7ff-b8cf-45ff-bcdf-4b55c30b4b29|BGE Facility GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#6094434b-4f61-4542-8334-1ac1c98b9e7c L0|#06094434b-4f61-4542-8334-1ac1c98b9e7c|Production/Operations GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98207780https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=207780, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=207780<font face=""times new roman", "serif""><font size="11"><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><font size="3">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><font size="3">Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland. <br><br>BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation. <br><br>We are committed to our customers and have a customer satisfaction rating of more than 95 percent. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><font size="3">Our employees ";live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety. <br><br>We are a company that cares about the environment, supports local communities and embraces the diversity of our employees. <br><br>Every business line offers opportunity for employee development. <br><br>We have some of the best training programs in the area. <br><br>Here at BGE HOME, we continue our success through the strength of our people. <br><br>It's your future - it's about your career and your goals. <br><br>At BGE HOME, our aim is to match the right people with the right jobs. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><br></font></span><b style=""><u><span style=""><font face=""times new roman", "serif""><font size="3">Job Summary:</font></font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""new times roman", "serif""><font face="Calibri"><font size="3">Responsible for managing workload for Night Shift service personnel. <span style="">  </span>Work in close coordination with Service Managers & Service Team Leaders to ensure achievement of key performance metrics. <span style="">  </span>Work in close coordination with fellow WLP team members and Customer Care Center to ensure that we are delivering the targeted customer service & satisfaction levels. <span style="">  </span><span style=""> </span></font></font></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""new times roman", "serif""><font size="3" face="Calibri"> </font></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><u><span style=""><font face=""times new roman", "serif""><font size="3">Primary Duties and Responsibilities (Essential Job Function):</font></font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""new times roman", "serif""><font face="Calibri"><font size="3">Responsibilities include receiving incoming calls concerning technicians� availability and status, </font></font></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""new times roman", "serif""><font face="Calibri"><font size="3">processing service orders and scheduling return calls. <b style=""><u></u></b></font></font></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Manages workload for Plumbing, Electrical, HVAC, and Appliance Service technicians. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Routes any unassigned work effectively and as efficiently as possible. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Manages the work throughout the night to maximize productivity and minimize costs. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Proactively communicate any problems or concerns with Supervisors and Service Managers. <span style="">  </span>Handles appeals and recommends suitable options to satisfy customer needs. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><u><span style=""><font size="3" face=""times new roman", "serif""> </font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><u><span style=""><font face=""times new roman", "serif""><font size="3">Knowledge and Skills/Abilities:</font></font></span></u></b></p><br><ul style="MARGIN-TOP:0in;"><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Knowledge of Ventyx, CRM and other software required for company communication. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Comprehensive knowledge of all BGE Home business lines. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Comprehensive knowledge of BGE Home practices and procedures. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Comprehensive knowledge of BGE Home�s service territories. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Comprehensive understanding of BGE Home�s Vision & Values. </font></font></span></li></ul><br><ul style="MARGIN-TOP:0in;"><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Ability to communicate (both oral and written) effectively. Must possess the ability to communicate clearly and concisely to both external and internal customers that possess varied personalities and temperaments. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Ability to develop and maintain a high level of interaction between Field Service personnel, the Customer Care Center & customers. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Able work independently and multi-task. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Strong analytical, problem solving, organizational and leadership skills are preferred. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Must be a team player and promote team unity. <span style="">  </span></font></font></span></li></ul><br><p class="TITLELINE2" style="BORDER-TOP:medium none;BORDER-RIGHT:medium none;BORDER-BOTTOM:medium none;PAGE-BREAK-AFTER:auto;MARGIN:0in 0in 0pt;BORDER-LEFT:medium none;"><u><font size="3" face=""times new roman", "serif""><strong> </strong></font></u></p><br><p class="TITLELINE2" style="BORDER-TOP:medium none;BORDER-RIGHT:medium none;BORDER-BOTTOM:medium none;PAGE-BREAK-AFTER:auto;MARGIN:0in 0in 0pt;BORDER-LEFT:medium none;"><u><font size="3" face=""times new roman", "serif""><strong> </strong></font></u></p><br><p class="TITLELINE2" style="BORDER-TOP:medium none;BORDER-RIGHT:medium none;BORDER-BOTTOM:medium none;PAGE-BREAK-AFTER:auto;MARGIN:0in 0in 0pt;BORDER-LEFT:medium none;"><u><font face=""times new roman", "serif""><strong><font size="3">Education/Experience:</font></strong></font></u></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style=""><font face=""times new roman", "serif""><font size="3">Over two years experience (e. g. customer contact experience) in a clerical position and residential HVAC, Appliance, Plumbing or Electrical dispatch. <span style="">  </span>Or, equivalent combination of formal education/training and experience. <b style=""><u></u></b></font></font></span></p><br><p class="MsoBodyText" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><u><span style=""><font size="3"> </font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><u><span style=""><font face=""times new roman", "serif""><font size="3">Other (Including physical requirements, working conditions, etc. ):</font></font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font size="3" face=""times new roman", "serif""> </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">May include overtime during peak workload seasons</font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif""><font size="3">Classified as essential employee which requires being at work during storms and other adverse weather conditions</font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"></font></font> </p>