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Web and Mobile AnalystWeb and Mobile AnalystGP0|#b526123c-a6f9-47a2-b737-5706d711b03e L0|#0b526123c-a6f9-47a2-b737-5706d711b03e|ComEd GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#c233c2b8-d107-4c2b-b32c-825695fa1389 L0|#0c233c2b8-d107-4c2b-b32c-825695fa1389|ComEd headquarters in Oakbrook GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#ff7f185d-75ab-4d6c-8df6-c3ffb4079f41 L0|#0ff7f185d-75ab-4d6c-8df6-c3ffb4079f41|Customer Service GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98209949https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=209949, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=209949<p style="MARGIN:0in 0in 0pt;" align="left"><span style="FONT-WEIGHT:normal;FONT-STYLE:normal;"><font face="Times New Roman">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></span><span style=""><br><br></span><span style="FONT-STYLE:normal;"><u><font face="Times New Roman">PRIMARY PURPOSE OF POSITION</font></u></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><font face="Times New Roman"><span class="pc-rtg-body1"><span style="LINE-HEIGHT:115%;">This job </span></span><span style="LINE-HEIGHT:115%;">is responsible for executing a clearly defined digital strategy in line with corporate communications, marketing and customer support initiatives. This position is responsible for evaluating, planning, organizing, managing, and contributing to all digital channels, including www. ComEd. com, ComEd mobile app, and SMS/text program, in an effort to achieve corporate objectives while ensuring a consistent message and strengthening the company�s position in the online community. This position also performs day-to-day activities including content updates, site maintenance, and triaging and troubleshooting of issues affecting all company-related internet and mobile sites consistent with the centralized management of all electronic communications and standards. This position uses content management, portal software, and Adobe Creative Suite to manage and deploy the sites it operates. This job independently works with clients and vendors to enhance internal and external communications to meet business goals and improve company�s image and profitability. <span style="">    </span></span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><b><span style="LINE-HEIGHT:115%;"><font face="Times New Roman">Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. </font></span></b><span style="LINE-HEIGHT:115%;"><br style=""></span></p><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="11"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Times New Roman"><font size="3"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Times New Roman"><font size="3"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></font></b></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font size="3" face="Times New Roman"></font></p><br><table class="MsoNormalTable FCK__ShowTableBorders" style="BORDER-COLLAPSE:collapse;MARGIN:auto auto auto 1. 5pt;" cellspacing="0" cellpadding="0" width="720" border="0"><br><tbody><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">1</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 25in;"><font face="Times New Roman"><font size="3">Manages and executes all aspects of website and mobile app support, development and maintenance, including:</font></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Develops and edits content for digital properties. </font></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Provides ongoing guidance to partner organizations (customer service, human resources, etc. ) on how to use digital sites in support of daily operations and customer-focused campaigns. </font></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Stays current with all digital and social media industry developments and best practices. </font></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Manages digital campaigns and promotions against defined success metrics. </font></font></p><br><ul style="MARGIN-TOP:0in;"><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Creates, edits, manages and posts online content. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Adheres to the company digital user experience standards and guidelines � including usability, graphic design, branding, information architecture, navigation, content and functionality. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Apply best practice principles of usability, graphic design, online customer self-service, communications, and marketing. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Apply understanding of customer needs, business/functional requirements, company Web standards and guidelines and IT (internal and external) capabilities in the design and development and/or implementation of Web technologies (social media applications, application widgets, etc. ). </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Creates new site / service development, including assisting with requirements gathering, creating functional site prototypes, and testing. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Collaborate with all business areas and other team members to produce compelling and clear web content. </font></font></span></li><br><li class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face="Times New Roman"><font size="3">Post multimedia files to the web. Process, compress, and caption files for the company�s online archives. </font></font></span></li></ul><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Monitor and respond to customer inquiries received via the web. </font></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Frequently reviews customer feedback to enhance customer channels. </font></font></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">2</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations. </font></font></span></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">3</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoListParagraph" style="MARGIN:0in 0in 0pt -2. 7pt;"><font face="Times New Roman"><font size="3">Perform triaging and troubleshooting of issues on the company web and mobile channels. This will include working closely with IT, vendors, and additional internal business units to resolve technical issues as well as leading post-issue diagnostics. </font></font></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">4</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoListParagraph" style="MARGIN:0in 0in 0pt -2. 7pt;"><font face="Times New Roman"><font size="3">Monitor and coordinate activities to support operational performance management - maintain ongoing communication and report daily analytics and results. Maintain quality control and review at all stages of website production with client and web team to ensure final product meets all defined standards. </font></font></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">5</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">Track, maintain, analyze and provide current information on the operation�s business scorecard or key performance indicators (KPIs). <span style="">    </span></font></font></span></p><br><p class="MsoListParagraph" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Design, create, and automate weekly and monthly dashboards and performance indicators (KPIs) report at all levels, including executive summaries and detailed channel performance reports. </font></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span class="pc-rtg-body1"><span style="LINE-HEIGHT:115%;"><font size="3" face="Times New Roman">Perform ad hoc analysis of data for troubleshooting, diagnosis of issues, web and conversion performance, and for business planning purposes on a daily, weekly, and/or monthly basis. </font></span></span><span style="LINE-HEIGHT:115%;"></span></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">6</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" rowspan="2" width="461"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">Works with internal departments and external vendors to build the best possible content and SEO into the website for optimal customer experience. </font></font></span></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span><span class="pc-rtg-body1">Develops, executes and evaluates integrated online communications strategies and tactics </span>to effectively communicate to customers and other stakeholders about energy-related products, services or issues in the most efficient and cost-effective manner. </font></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span class="pc-rtg-body1"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span></span><span class="pc-rtg-body1">Creates and implements integrated communication strategies and targeted tactics to positively position the company within the community and support the company�s brand and image to both external and internal audiences. </span></font></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 5in;"><font face="Times New Roman"><font size="3"><span style=""><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></span>Provides strategic online communication counsel to internal stakeholders, using all relevant communication tools (planning, research, tactic development and measurement). </font></font></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font size="3" face="Times New Roman"> </font></span></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="37"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;" align="center"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">7</font></font></span></p></td><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" valign="top" width="461"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face="Times New Roman"><font size="3">Develop, organize and present detailed performance reports for both internal and external use. <span class="pc-rtg-body1">Researches and summarizes online news articles/coverage of company, proactively ensuring communication leadership is aware of all coverage about the company. </span>Works collaboratively with others to share best practices, provide support and ensure an enterprise-wide perspective. </font></font></span></p></td></tr></tbody></table><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br style=""> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"></p></font></font></span>