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Supervisor, Sales SupportSupervisor, Sales SupportGP0|#412047e6-ce06-48e1-8250-4cd1ba54de99 L0|#0412047e6-ce06-48e1-8250-4cd1ba54de99|Constellation GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#2857ff7d-d91e-4d24-9411-1255df75b227 L0|#02857ff7d-d91e-4d24-9411-1255df75b227|Commercial/Constellation Regional Office GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#0ba46324-9605-47d0-b51e-663593301295 L0|#00ba46324-9605-47d0-b51e-663593301295|Sales Support GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98208103https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=208103, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=208103<p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font color="#3c3c3c"><font size="2" face=""arial", sans-serif">PRIMARY PURPOSE OF POSITION</font></font></span></b><b style=""><span style=""><br style=""></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font color="#3c3c3c"><font size="2" face=""arial", sans-serif">The <strong>Supervisor, Sales Support</strong> leads a team that is primarily responsible for the Pre-Deal sales process that support the Sales function. The Supervisor is responsible for driving a focus on meeting or exceeding the customer and sales team expectations.   This team is the primary liaison for other functional groups such as Supply, Credit, Contracts, and various other Operational teams. </font></font></span><b style=""><span style=""></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 8pt;LINE-HEIGHT:normal;"><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif"><font size="2">The supervisor will train and oversee all processes of the support team including but not limited to, systems training, customer set up, and pricing.   He/she will be responsible for staffing open positions, developing talent, and coordinating schedules.   This position will also be responsible for process improvement projects, implementing solutions, monitoring and developing team metrics, system enhancement, testing projects, and assisting in implementation of new markets and products. </font></font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 8pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif"><font size="2"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></font></font></span></b></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Provide effective leadership as a role model, mentor, coach, and leader for the team. Provide professional and personal development opportunities to staff. Encourage personal career development goals. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Owns accuracy and integrity of customer data in various systems. Maintains data accuracy on any changes in customer data in which the BDS team owns. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Responsible for establishing and maintaining account hierarchy within the system of record as well as creating various pricing scenarios to support transactions. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Identify and respond to Request for Proposals (RFP�s), including coordinating with cross functional teams as needed. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Responsible for training team members and/or contractors as required on both systems and processes. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Solves problems that arise in any segment of the sales pipeline from suspect identification through invoicing including Credit, Contracts, Legal and other issues and serves as an escalation point for the Sales and Sales Support team. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">The Sales Support Supervisor will need to possess the skills to serve as a backup for individuals that are out for vacation, sick, or travel. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Provide support and assistance when investigating and solving any customer issues including invoicing and pricing. Comfortable working through unique deals, and requests, determining the best process to accommodate these unique deals in legacy systems. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Provide testing assistance when there are changes to systems and applications. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Work in partnership with Account Management leadership to ensure seamless work between AM and BDS. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Serve as an escalation point providing sound judgment to the BDS team as needed. </font></font></span></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 8pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Provide leadership and direction on projects related to system or process changes that affect the Sales Support organization. </font></font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 8pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif"><font size="2">POSITION SPECIFICATIONS</font></font></font></span></b></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Bachelor's Degree in business related field of study or equivalent experience </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">A minimum of 7 years of business experience, preferably in gas or power operations, account management or sales; Proven knowledge of business principles and practices. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">A minimum of 3 - 5 years in an industry related role. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Proven knowledge of sales, operations and related business practices. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Ability to successfully complete business process and system changes within team environment. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Comfortable working independently and taking initiative with little supervision, as well as working well on a team. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Comfortable making decisions independently. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Ability to manage several different tasks simultaneously. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Ability to maintain confidentiality of all information at all times</font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">All candidates must have the ability to speak, read and write English. </font></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Highly proficient in Word, Excel, PowerPoint, email, and the Internet. </font></font></span></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 8pt 0. 5in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font color="#3c3c3c"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></font></span><span style=""><font color="#3c3c3c"><font face=""arial", sans-serif">Exceptional written and oral communication skills. </font></font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 8pt;LINE-HEIGHT:normal;"><span style=""><font color="#3c3c3c"><font size="2" face=""arial", sans-serif"></font></font></span> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p>