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Sr Analyst IT - Unified CommunicationsSr Analyst IT - Unified CommunicationsFalseFalse212211https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212211, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212211<p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">At Exelon, we've got a place for you! </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">PRIMARY PURPOSE OF POSITION </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>Provide technical expertise to support operations, maintenance and optimization of Unified Communications (voice/video conference) hardware and software solutions. Includes client support, incident and change management queues and tools. Provide IT teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, risks and benefits of technology to meet business/IT needs. Expected to work under minimal supervision. </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br> PRIMARY DUTIES AND ACCOUNTABILITIES </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Provide technical expertise and/or operations support for optimizing performance and reliability of the Unified Communications (voice/video conference) solutions.   Monitor incident and request queues for daily activities necessary to support the enterprise. Provide technical expertise and implement hardware/software platform upgrades or enhancements as directed by the Engineering team. Contribute to technical project activities including new builds or site decommission. Support on-call rotation. 40%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Assist IT Architecture and Engineering community in planning the introduction of Unified Communications Solutions and/or identifying the most appropriate technology choices to accomplish goals by utilizing Exelon�s standard governance process as outlined in the Management Model.   Ensure appropriate implementation and operational turnover of technology within the production environments. 15%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Build and maintain knowledge of new technologies or technology opportunities and assist in analysis of their use for business and/or IT clients. 15%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Identify and provide Business and IT data on IT trends and issues.   Participate in review and standards setting.   Assist in providing feedback within IT for platform efficiencies & optimization. 15%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Maintain and enhance engagement with business and IT partners. 10%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br>- Maintain technical knowledge and business acumen within own discipline or function. 5%</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p>