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Social Media AnalystSocial Media AnalystGP0|#b526123c-a6f9-47a2-b737-5706d711b03e L0|#0b526123c-a6f9-47a2-b737-5706d711b03e|ComEd GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#c233c2b8-d107-4c2b-b32c-825695fa1389 L0|#0c233c2b8-d107-4c2b-b32c-825695fa1389|ComEd headquarters in Oakbrook GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#ff7f185d-75ab-4d6c-8df6-c3ffb4079f41 L0|#0ff7f185d-75ab-4d6c-8df6-c3ffb4079f41|Customer Service GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98209946https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=209946, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=209946<p class="MsoNormal" style="MARGIN:0in 0in 12pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"><font size="3">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b><u><span style=""><font face=""times new roman", serif"><font size="3">PRIMARY PURPOSE OF POSITION</font></font></span></u></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"><font size="3">This job is responsible for executing a clearly defined digital and social media strategy in line with corporate communications, marketing and customer support initiatives. This position is responsible for evaluating, planning, organizing, managing, and contributing to all digital and social media channels in an effort to achieve corporate objectives while ensuring a consistent message and strengthening the company�s position in the online community. This position also performs day-to-day activities including content updates to Facebook, Twitter, LinkedIn, Instagram, YouTube, Pinterest, and Flickr, that are consistent with the centralized management of all electronic communications and standards. This position is also responsible for triaging and responding to customer issues that surface on social media and the team works a variety of shifts in order to provide coverage of social media channels and live events. This positon may require attendance at company events after hours. Will use content management system and Adobe Creative Suite to manage and deploy social media assets. This job independently works with clients to enhance internal and external communications to meet business goals and improve company�s image and profitability. <span style="">    </span>Manage highly sensitive topics publicly to protect brand reputation and customer relationships via digital and social media properties. </font></font></span></p><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><br><b style="">Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. </b> <br style=""></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></font></span></b></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"></p><br><table class="MsoNormalTable FCK__ShowTableBorders" style="BORDER-COLLAPSE:collapse;MARGIN:auto auto auto 1. 5pt;" cellspacing="0" cellpadding="0" width="740" border="0"><br><tbody><br><tr style="PAGE-BREAK-INSIDE:avoid;" height="271"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" height="271" valign="top" width="483"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3">Manage and execute all aspects of Social Media and Website development and maintenance, including:</font></font></span></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Develops and edits content for the social media landscape. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Provides ongoing guidance to partner organizations (customer service, human resources, etc. ) on how to use digital sites and social media in support of daily operations and customer-focused campaigns. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Stays current with all digital and social media industry developments and best practices. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Manages social media campaigns against defined success metrics. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Create<span class="msoIns"><ins datetime="2016-03-09T11:28" cite="mailto:Mesenbrink, Jennifer L:(ComEd)"><font color="#008080">s</font></ins></span>, edit<span class="msoIns"><ins datetime="2016-03-09T11:28" cite="mailto:Mesenbrink, Jennifer L:(ComEd)"><font color="#008080">s</font></ins></span>, manage<span class="msoIns"><ins datetime="2016-03-09T11:28" cite="mailto:Mesenbrink, Jennifer L:(ComEd)"><font color="#008080">s</font></ins></span> and post<span class="msoIns"><ins datetime="2016-03-09T11:28" cite="mailto:Mesenbrink, Jennifer L:(ComEd)"><font color="#008080">s</font></ins></span> online content. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Adhere<span class="msoIns"><ins datetime="2016-03-09T11:28" cite="mailto:Mesenbrink, Jennifer L:(ComEd)"><font color="#008080">s</font></ins></span> to the company digital user experience standards and guidelines � including usability, graphic design, branding, information architecture, navigation, content and functionality. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Apply best practice principles of usability, graphic design, online customer self-service, communications, and marketing. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Apply understanding of customer needs, business/functional requirements, company Web and Social Media standards and guidelines and IT (internal and external) capabilities in the design and development and/or implementation of Web technologies (social media applications, application widgets, etc. ). </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Creates new site / service development, including assisting with requirements gathering, creating functional site prototypes, and testing. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Collaborate with all business areas and other team members to produce compelling Web and Social Media content. </span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Post multimedia files to the Web. Process, compress, and caption files for the company�s online archives and external social media outlets. </span></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Monitor and respond to customer inquiries received via the Web. </span></p></td></tr><br><tr style="PAGE-BREAK-INSIDE:avoid;" height="23"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" height="23" valign="top" width="483"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3">Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations. </font></font></span></p></td></tr></tbody></table><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"></font></font></span> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"></p><br><table class="MsoNormalTable FCK__ShowTableBorders" style="BORDER-COLLAPSE:collapse;MARGIN:auto auto auto 1. 5pt;" cellspacing="0" cellpadding="0" width="684" border="0"><br><tbody><br><tr style="PAGE-BREAK-INSIDE:avoid;" height="45"><br><td style="BORDER-TOP:#000000;BORDER-RIGHT:#000000;BORDER-BOTTOM:#000000;PADDING-BOTTOM:0in;PADDING-TOP:0in;BORDER-LEFT:#000000;BACKGROUND-COLOR:transparent;" height="45" valign="top" width="513"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3">Monitor and coordinate activities to support operational performance management - specifically company presence, in social media channels (e. g. , Facebook, Twitter, YouTube, LinkedIn, Blogs, etc. ), maintain ongoing communication and report daily results. Maintain quality control and review at all stages of Web site production with client and Web team to ensure final product meets all defined standards. </font></font></span></p><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3">Track, maintain, analyze and provide current information on the operation�s business scorecard or key performance indicators (KPIs). </font></font></span></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span class="pc-rtg-body1"><span style="">Develops, executes and evaluates integrated online communications strategies and tactics </span></span><span style="">to effectively communicate to customers and other stakeholders about energy-related products, services or issues in the most efficient and cost-effective manner. </span></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">         </span></span></font></span><span style="">Provides strategic online communication counsel to internal stakeholders, using all relevant communication tools (planning, research, tactic development and measurement). </span></p><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3"><span style="FONT-SIZE:12pt;FONT-FAMILY:"Times New Roman", serif;LINE-HEIGHT:115%;"><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span class="pc-rtg-body1"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif"><font size="3">Creates and implements integrated communication strategies and targeted tactics to positively position the company within the community and support the company�s brand and image to both external and internal audiences. </font></font></span></span></span></p></font></font></span></font></font></span></font></font></span></td></tr></tbody></table><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"></p></font></font></span>