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Part Time - Customer Loyalty Outbound Sales RepPart Time - Customer Loyalty Outbound Sales RepGP0|#c7c44191-af4e-458c-9f6e-ee23194bb3f1 L0|#0c7c44191-af4e-458c-9f6e-ee23194bb3f1|BGE Home GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#e4ee9876-ef76-4416-888c-ee6a068f240b L0|#0e4ee9876-ef76-4416-888c-ee6a068f240b|BGE Home headquarters in Middle River GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#ff7f185d-75ab-4d6c-8df6-c3ffb4079f41 L0|#0ff7f185d-75ab-4d6c-8df6-c3ffb4079f41|Customer Service GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98206802https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=206802, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=206802<span style=""><font face=""times new roman", "serif""><font size="11"><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><font size="3">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""><font size="3">Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland. <br><br>BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation. <br><br>We are committed to our customers and have a customer satisfaction rating of more than 95 percent. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style="LINE-HEIGHT:115%;"><font face=""arial", "sans-serif""><font size="3">Our employees ";live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety. <br><br>We are a company that cares about the environment, supports local communities and embraces the diversity of our employees. <br><br>Every business line offers opportunity for employee development. <br><br>We have some of the best training programs in the area. <br><br>Here at BGE HOME, we continue our success through the strength of our people. <br><br>It's your future - it's about your career and your goals. <br><br>At BGE HOME, our aim is to match the right people with the right jobs. </font></font></span></font><font size="3"><strong>Job Summary:</strong></font></font></span></p><br><p class="MsoBodyText2" style="MARGIN:0in 0in 12pt;"><span style="FONT-STYLE:normal;"><font face="Times New Roman">Receives inbound calls from customers who want to cancel their service contract and other related services. Places outbound calls to �win-back� customers who have previously canceled and as a sales follow up for commodity products. <span style="">  </span>Qualify and sell/re-sell contracts using benefits /value approach and incentive discounts by phone. <span style="">  </span>Process each sale and coordinate with respective groups. <span style="">  </span>Responsible for various administrative duties in relation to sales. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font face=""times new roman", "serif"">Primary Duties and Responsibilities: (Essential Job Function)</font></span></b><span style=""><font face=""times new roman", "serif""></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", "serif"">1. <span style="">   </span>Verbally describes, promotes and sells service related contracts, products and services (service contracts, surge and gas and electric commodity. )</font></span></p><br><p class="MsoBodyText" style="MARGIN:0in 0in 0pt 0. 25in;"><font face="Times New Roman">2. <span style="">   </span>Evaluates current contract and recommends suitable service contracts explaining important benefits and cost / benefit relationships. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;"><span style=""><font face=""times new roman", "serif"">3. <span style="">   </span>Keeps abreast of latest product coverage and pricing by studying contracts and terms and conditions and works closely with the Marketing Department Representative for updates concerning BGE HOME contracts as well as competition. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;"><span style=""><font face=""times new roman", "serif"">4. <span style="">   </span>Maintains an acute awareness of competition for feedback to management and to enhance �value� selling. In addition, garners the customer�s intent for cancel and provides timely feedback to manager. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;"><span style=""><font face=""times new roman", "serif"">5. <span style="">   </span>Evaluates customer�s issues regarding billing disputes and refers to appropriate parties for resolution. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><font face=""times new roman", "serif""> </font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><font face=""times new roman", "serif"">Knowledge</font></b><span style=""><font face=""times new roman", "serif"">:</font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 12pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">   </font></span></span></font></span><font face=""times new roman", "serif"">Knowledge of BGE HOME products and services. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 12pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">   </font></span></span></font></span><font face=""times new roman", "serif"">Knowledge of Sales</font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 12pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">   </font></span></span></font></span><font face=""times new roman", "serif"">Proficient in Microsoft Office Suite. <span style="">  </span>Knowledge of Great Plains, Viryanet and CRM a plus. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font face=""times new roman", "serif"">Skills/Abilities:</font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:11pt;"><span style=""><font face=""times new roman", "serif"">Ability to communicate effectively verbally and in writing with proven customer service skills. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:11pt;"><span style=""><font face=""times new roman", "serif"">Ability to work independently and handle multiple tasks accurately. </font></span></p><br><p class="TITLELINE2" style="BORDER-TOP:medium none;BORDER-RIGHT:medium none;BORDER-BOTTOM:medium none;PAGE-BREAK-AFTER:auto;MARGIN:0in 0in 0pt;BORDER-LEFT:medium none;"><span style=""><font face=""times new roman", "serif""><strong> </strong></font></span></p><br><p class="TITLELINE2" style="BORDER-TOP:medium none;BORDER-RIGHT:medium none;BORDER-BOTTOM:medium none;PAGE-BREAK-AFTER:auto;MARGIN:0in 0in 0pt;BORDER-LEFT:medium none;"><span style=""><font face=""times new roman", "serif""><strong>Qualifications:</strong></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 12pt;"><span style=""><font face=""times new roman", "serif"">High School Graduate or equivalent with minimum of 5 years work experiences preferably in sales and retention. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font face=""times new roman", "serif"">Competencies:</font></span></b><b style=""><font face=""times new roman", "serif""> </font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""times new roman", "serif"">Nights and weekends are required, including every Saturday. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><font face=""times new roman", "serif"">May perform other duties as assigned. </font></p><br><p class="MsoBodyText" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><font face="Times New Roman"> </font></b></p><br><p class="MsoCaption" style="MARGIN:0in 0in 0pt;"><i style=""><span style="FONT-WEIGHT:normal;"><u><font face="Times New Roman"> </font></u></span></i></p><br><p class="MsoNormal" style="MARGIN:0in 0in 12pt;"><font face="Courier New"> </font></p>