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Mgr Support ServicesMgr Support ServicesFalseFalse215041https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=215041, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=215041<br>At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!<br><br>PRIMARY PURPOSE OF POSITION<br><br>Responsible for overseeing all aspects of multiple Customer Service Projects, assuring high level of customer satisfaction, while maintaining project budget and project scope. #CD# Manage the prioritization and execution of projects through collaboration of various business units. Partner with business subject matter experts and IT. #CD# Operating as Lead CCS support to Customer Operations Leadership Team, primarily responsible for the management and implementation of short and long-term strategic initiatives and projects, process improvement and system information request, including determining the business requirements. <br>Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. <br><br> PRIMARY DUTIES AND ACCOUNTABILITIES<br><br>Accountability<br><br>- Provide oversight, counsel, direction and evaluation of Project management personnel#CD# 25%<br><br>- Interface with lines of business to create and define project requirements#CD# 25%<br><br>- Interface with other departments involved in specific projects or engaged in similar work#CD# 20%<br><br>- Create and drive project management tracking tolls including on-time delivery of milestones, cost, and quality#CD# 20%<br><br>- Develop short and long range resource plans to ensure resource utilization is levelized and optimized#CD# 10%<br><br>POSITION SPECIFICATIONS<br><br>Minimum: <br><br>- BS degree in Business and 8- 10 years experience, or in lieu of degree extensive (15 + years) internal or external business experience<br><br>- Excellent Project Management skills<br><br>- Project Management Certification (desired). <br><br>- Knowledge of Business Controls<br><br>- Ability to lead high performing work teams<br><br>- Ability to communicate to all levels of organization<br><br>- Strong PC skills (SAP/Passport, Excel, Access, Microsoft Project)<br><br>- Advanced skills in problem solving, conflict management<br>