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Manager IT - Products & ServicesManager IT - Products & ServicesGP0|#b526123c-a6f9-47a2-b737-5706d711b03e L0|#0b526123c-a6f9-47a2-b737-5706d711b03e|ComEd GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#c233c2b8-d107-4c2b-b32c-825695fa1389 L0|#0c233c2b8-d107-4c2b-b32c-825695fa1389|ComEd headquarters in Oakbrook GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#089e501d-5d0b-4246-ad39-00ba6625c901 L0|#0089e501d-5d0b-4246-ad39-00ba6625c901|Information Technology GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98208138https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=208138, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=208138<p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">PRIMARY PURPOSE OF POSITION:<br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">At Exelon, our Digital team aims to rapidly deliver reliable and innovative products and services that enable the business and enhance our customer�s experience. Our team is excited to create and pave the digital path forward for Exelon. We value our people and the diverse skills and backgrounds they bring to collectively work towards Exelon�s goal of providing clean, affordable and innovative energy to create a more sustainable future for everyone.   </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> PRIMARY DUTIES AND ACCOUNTABILITIES </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">Are you a visionary that is passionate about building teams and products to deliver innovation? Do you have experience delivering innovation from ideation to implementation? </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">We are seeking a leader to help us transform the Exelon customer and employee experience through innovation in new product, services, and platform development. </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">In your role, you will be expected to: <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Establish a clear vision for customer engagement and innovation that improves the customer and employee experience <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Deliver new products through ideation to implementation <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Utilize user centered design and Agile project management to guide the development of products and service development<br><br>- Development  product roadmap and go to market strategy  <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Lead and manage IT staff and resources in accordance with IT Business Plan. For projects: Plan and manage scope, schedule, and budget for defined deliverables in accordance with IT project management standards. For operations/application maintenance: Plan and manage to defined service level agreements at agreed upon budgets.     <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Operate utilizing standard processes as defined within the Management Model. Oversee process improvement efforts and ensure adoption of standard processes and procedures that deliver sustainable top quartile cost and performance levels.   <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Establish, maintain, and enhance relationships with business and IT partners. Communicate status to key stakeholders on a regular basis.   <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Maintain current business knowledge/acumen, including application of technology solutions to deliver business results. <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Evaluate performance and provide coaching for IT personnel. Participate in career development and succession planning processes. Promote diversity and foster teamwork, collaboration, and a learning organization. Provide input on development and retention processes for IT employees. <br></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Prepare and manage budget for area of responsibility. </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">POSITION SCOPE</p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;">- Develop and maintain new and existing  standards for Exelon Digital Projects<br>- Consistently raise the standards of our digital delivery across multiple channels <br>- Total Staff Managed: 5 to 20 <br>- Utilize understanding of customer's business needs to determine requirements and help set direction. <br>- Determine and helps others learn appropriate theories, practices and principles that relate to their skill set portfolio and related sciences and disciplines. <br>- Make judicious decisions in familiar and new situations and contributes to strategic decisions. <br>- Represent business client�s perspective with IT team <br>- Dimensions: Span of control (generally 10), level of budget control, technical/business complexity, risk, criticality of assignment to business <br>- Budget Management specific to area of accountability. <br>- Operate independently with little or no supervision. </p>