Sign In

 

 

 

District Svcs RepresentativeDistrict Svcs RepresentativeFalseFalse210835https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=210835, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=210835<p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">PRIMARY PURPOSE OF POSITION:</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Responsible to process all new business applications, act as first point of contact for customers, builders and electricians requesting new or upgraded services, set up new customer accounts, maintain customer records, create and maintain job folders from initiation through engineering and construction, perform material reconciliation/as-building of emergency work and planned jobs, perform all clerical functions in the district, enter and process time records, enter and process payment authorizations/vouchers, and resolve customer complaints as necessary.   Provide efficient customer service with both internal and external customers. </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> PRIMARY DUTIES AND ACCOUNTABILITIES </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Provides efficient and courteous customer relations with both internal and external customers</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Supports district in preparation, maintenance and coordination of district processes and records, including invoice payments, supplies, job closings, and monitoring and updating new service requests from initiation through provision of service, and final disposition of the construction job. </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Serves as time administrator using eTime and ARCOS</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Initiates and maintains district service requests and information using, but not limited to, CRM&B, ISU WMIS, Advantex, SAP, and GIS</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Supports District Emergency Restoration efforts and Office Safety Inspections</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">-Enforces company policies and procedures regarding district processes</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">POSITION SPECIFICATIONS </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Minimum: </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Experience demonstrating skill: </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> performing general administrative duties simultaneously </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">(for example filing, answering phones, making copies, </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">faxing, sorting mail, sending mail, checking/responding </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">to email).   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> operating office machines such as calculator, copier, </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">computer, printer, fax machine, scanner, telephone, </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">etc.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> performing data entry into a computer.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> resolving customer complaints and issues. </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> researching and interpreting customer information, work </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">requests and/or applications.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> communicating orally and in writing with others internal </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">and external to the organization.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> ensuring accuracy and being accountable for work (e. g. , </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">checking and verifying work).   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> performing mathematical calculations (for example, </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">addition, subtraction, multiplication, division, </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">percentages, averages).   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> using PC-based word processing, spreadsheet and </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">email software.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Ability and willingness to: </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> sit and input data into the computer for prolonged </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">periods of time. </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> work overtime and during emergencies with little or no notice, as required.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> work independently and accurately under tight deadlines.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> prioritize and multi-task work.  </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> travel to various locations as required.  </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> adhere to safety regulations and policies as required.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> maintain confidential information.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Must successfully pass a Criminal History Background Check </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Must possess a valid driver's license.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif"> </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Preferred:</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Knowledge of utility rates and tariffs.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""arial", sans-serif">Experience demonstrating skill: </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> processing customer work orders or new applications.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> supporting emergency restoration efforts.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> interpreting and understanding union contracts.   </font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face=""cambria math", serif">-</font><font face=""arial", sans-serif"> using WIMS,CRM&B, ISU, AS8, eTime and/or SAP</font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"> </p>