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Customer ConsultantCustomer ConsultantFalseFalse213106https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=213106, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=213106<p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font face=""times new roman", serif">Company Highlights</font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font face=""times new roman", serif"> </font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif">At Exelon, we've got a place for you!<span style="">  </span>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. <span style="">  </span>You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. <span style="">  </span>Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <span style="">  </span></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"> </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif">Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <span style="">  </span>Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. <span style="">  </span>Energize your career at Exelon!</font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font color="#222222"><font face=""times new roman", serif"> </font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font color="#222222"><font face=""times new roman", serif">Business Unit Overview </font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif">Join the PECO team, and be a part of one of the nation�s oldest and largest utility companies. We serve the Greater Philadelphia region with approximately 1. 6 million electric customers and 504,000 natural gas customers. <span style="">  </span>Headquartered in Philadelphia, PECO</font></span><span style=""><font color="#333333"><font face=""verdana", sans-serif"> </font></font></span><span style=""><font face=""times new roman", serif">is the state's largest utility, operating and maintaining a network with 550 electric substations, 21,000 miles of distribution and transmission lines, 29 natural gas gate stations and 6,600 miles of underground gas mains. <span style="">  </span>PECO is committed to the communities we serve. <span style="">  </span>By joining our innovative team, you will help us more efficiently operate our system and provide new products and services to our customers. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"></font></span> </p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"><strong>Start date for this position is in January 2019. </strong></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""times new roman", serif"> </font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><font face="Times New Roman"><strong><span style=""><font color="#222222">Job Description  </font></span></strong><span style=""><font color="#222222"></font></span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;"><span style=""><font color="#222222"><font face="Times New Roman">PECO, an Exelon Company, is looking for a Customer Service Representative (CSR) who will be to provide the best possible service to PECO electric and gas customers. Your duties will include receiving and answering customer's inquiries, furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.  PECO CSRs must be available to work various hours including Holidays and during emergency situations 24/7. </font></font></span></p><br><p style="MARGIN:0in 0in 0pt;"><strong><span style=""><font color="#222222"><font face="Times New Roman"> </font></font></span></strong></p><br><p style="MARGIN:0in 0in 0pt;"><font face="Times New Roman"><strong><span style=""><font color="#222222">Position Requirements: </font></span></strong><span style=""><font color="#222222"></font></span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">1. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">High School diploma or equivalent. </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">2. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">You must have at least (2) years customer service experience (call center  environment is preferred). </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">3. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><font face="Times New Roman"><span style="LINE-HEIGHT:150%;">You must be able to type a *MINIMUM* of 40 words per minute. </span><span style="LINE-HEIGHT:150%;"><font color="#222222"></font></span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">4. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">Excellent written & verbal communication skills. </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">5. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">Strong PC Skills and professional telephone etiquette. </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">6. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">Ability to multi-task (type while talking to customers). </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">7. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">Ability to work in a fast paced environment. </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">8. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><span style="LINE-HEIGHT:150%;"><font color="#222222"><font face="Times New Roman">You must demonstrate EXCELLENT written & verbal communication skills. </font></font></span></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><span style="LINE-HEIGHT:150%;"><font color="#222222"><span style=""><font face="Times New Roman">9. </font><span style="FONT:7pt "Times New Roman";"><font size="3">       </font></span></span></font></span><font face="Times New Roman"><span style="LINE-HEIGHT:150%;"><font color="#222222">You must have a proven</font></span><span style="LINE-HEIGHT:150%;"> track record of reliability and customer focus. </span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><font face="Times New Roman"><span style="LINE-HEIGHT:150%;">10.       <strong>Fluent in speaking Spanish required</strong></span></font></p><br><p style="MARGIN-BOTTOM:0px;MARGIN-TOP:0px;LINE-HEIGHT:150%;"><font face="Times New Roman"><span style="LINE-HEIGHT:150%;"></span></font> </p><br><p style="MARGIN:0in 0in 0pt;"><b style=""><span style=""><font color="#222222"><font face="Times New Roman">Schedule:</font></font></span></b></p><br><p style="MARGIN:0in 0in 0pt;"><b style=""><span style=""><font color="#222222"><font face="Times New Roman"> </font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt 0. 5in;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif">-This position will be scheduled for 40 hour a week</font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt 0. 5in;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif">-You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. <span style="">  </span>However Customer Care Center hours may vary based upon emergent issues. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt 0. 5in;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif">-Hours to address Holidays and emergency response needs may be required </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt 0. 5in;"><span style="LINE-HEIGHT:115%;"><font face=""times new roman", serif">-Schedules may vary weekly, and change within (48) hours based on business needs </font></span></p>