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Billing & Collection Associate TempBilling & Collection Associate TempFalseFalse212500https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212500, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212500<p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">At Exelon, we've got a place for you! </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">PRIMARY PURPOSE OF POSITION</p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Billing & Collection Assistant-Billing, under direct supervision, performs routine clerical or other office type work and will regularly have contact with customers either verbally or in writing. These include service applications, service requests, collection policies, inquiries and complaints regarding Billing & Collections. Provides coaching and supports other co-workers in their duties as required. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">REQUIRED:</p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">High school or vocational school graduate. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill providing customer service. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill communicating with others verbally and in writing. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill performing basic arithmetic (specifically, addition, subtraction, multiplication, division, percentages, averages and rates). </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill performing data entry and/or basic calculations in PC-based spreadsheet software. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill using the basic functions of PC-based word processing software (for example, creating form letters). </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill using PC-based email software. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Ability and willingness to work overtime and/or work during emergencies with little notice as required. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Ability and willingness to maintain confidential information (for example, customer records). </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Ability and willingness to input data into the computer for extended periods of time. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Ability and willingness to lift mail bins or boxes of materials on occasion as well as walking around the building to deliver mail accurately. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Ability and willingness to perform a second role in accordance with PHI's Emergency Preparedness Guidelines for all employees. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Must successfully pass Criminal History Records Check. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Must successfully pass a medical screening to include a drug test. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;"> </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">PREFERRED:</p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill performing clerical duties (for example, filing, distributing reports, organizing records for archive storage, maintaining billing records). </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill gathering and analyzing account information in order to resolve customer inquiries and complaints. </p><br><p class="MsoNoSpacing" style="MARGIN:0in 0in 0pt;">Experience demonstrating skill using a customer information system</p>