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Bilingual Customer Care RepBilingual Customer Care RepGP0|#c7c44191-af4e-458c-9f6e-ee23194bb3f1 L0|#0c7c44191-af4e-458c-9f6e-ee23194bb3f1|BGE Home GTSet|#bb697efb-4d63-4298-b4d0-ab279caf3fe8GP0|#e4ee9876-ef76-4416-888c-ee6a068f240b L0|#0e4ee9876-ef76-4416-888c-ee6a068f240b|BGE Home headquarters in Middle River GTSet|#e70f62ad-35ba-4371-ba87-92cfd51534bf GPP|#1b639f21-edff-47d9-a4b6-513f021f4bbcFalseFalseGP0|#ff7f185d-75ab-4d6c-8df6-c3ffb4079f41 L0|#0ff7f185d-75ab-4d6c-8df6-c3ffb4079f41|Customer Service GTSet|#7712b39a-721e-4406-b3c9-bfbaaf3b9a98206838https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=206838, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=206838<p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif"">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif"">Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland. <br><br>BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation. <br><br>We are committed to our customers and have a customer satisfaction rating of more than 95 percent. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif"">Our employees ";live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety. <br><br>We are a company that cares about the environment, supports local communities and embraces the diversity of our employees. <br><br>Every business line offers opportunity for employee development. <br><br>We have some of the best training programs in the area. <br><br>Here at BGE HOME, we continue our success through the strength of our people. <br><br>It's your future - it's about your career and your goals. <br><br>At BGE HOME, our aim is to match the right people with the right jobs. </font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><span style=""><font face=""arial", "sans-serif""></font></span> </p><span style=""><font face=""arial", "sans-serif""><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><font face="Calibri">The Bilingual Customer Care Representative is the �public face� of our organization and, as such, is responsible for high-volume daily interaction with customers. <span style="">  </span>The Customer care Representative is responsible for providing service excellence through professional judgment and initiative while working within a dynamic, and sometimes stressful environment. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Calibri">Responsibilities included but are not limited to the following:</font></b></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Demonstrate a mature and professional attitude while responding to the needs of customers and resolving customer issues/concerns</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Give full attention to call volume and work to reduce response time</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Determine customer needs and work to exceed expectations, ensuring satisfaction. </font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Schedule repair and inspection services; process and amend related work orders</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Acquire information and process orders for sales leads and customer investigations. </font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Promote sale of available products and services, as appropriate</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Respond to customer inquiries regarding products and services; act as interdepartmental liaison to assist with problem/issue resolution. </font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Use professional judgment and escalate customer issue/concerns to management when appropriate. </font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Perform outbound calls or survey customers and/or schedule services when necessary. </font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 10pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Respond in writing to customer inquiries and/or mail company literature to customer residences. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Calibri">Work Experience Requirements</font></b></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Minimum of one (1) year of customer care experience or equivalent combination of formal education/training and experience. </font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Call center experience strongly preferred</font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 10pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Ability to communicate effectively and professionally both verbally and in writing</font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><font face="Calibri"><b style="">Skills/Abilities:</b></font></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Bilingual (Spanish)</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Ability to Perform multiple tasks simultaneously while upholding the highest standards of ethical conduct in accordance with Company directives, policy, and values</font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Ability to use personal computers with standard/mainframe software, ACD call center telephone and headset, and basic calculator. </font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 10pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Ability to communicate effectively and professionally both verbally and in writing</font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Calibri">Education Requirements</font></b></p><br><p class="MsoListParagraph" style="MARGIN:0in 0in 10pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">High School graduate or equivalent</font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><font face="Calibri">Other</font></b></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Working Hours vary with workload requirements. <span style="">  </span>Rotating shift work (willingness and ability to work weekends and evenings is required. )</font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 10pt 0. 5in;"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";"><font size="3">         </font></span></span></font></span><font face="Calibri">Hours of Operation are Monday�Saturday 7 am until 9pm and Sunday 7:30 am -5pm</font></p><span style=""><font face=""arial", "sans-serif""><font size="3"><span style=""><font face=""arial", "sans-serif""><font size="3"><span style="FONT-SIZE:12pt;FONT-FAMILY:"Arial", "sans-serif";"><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"></span> </p></font></font></span></font></font></span></font></span>