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Associate, Retail OpsAssociate, Retail OpsFalseFalse214530https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=214530, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=214530<div><br><div><font size="3" face="Arial">At Exelon, we've got a place for you! <br><br>Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. <br><br>Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. <br><br>Join Exelon and share your passion at a forward-thinking Fortune 150 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!</font></div><br><div><font face="Arial"><br>Constellation is headquartered in Baltimore, with regional offices in Chicago, Houston, Kennett Square, Louisville, New York, and Omaha. </font></div><br><div><font face="Arial">We develop energy management strategies that help customers buy, manage and consume energy. <br><br>Our retail unit is among the largest and most comprehensive in the industry with approximately 1 million residential customers that rely on our commitment to innovation, dependability, transparency, and service. <br><br>Our wholesale business serves utilities, municipalities and co-ops and features world-class risk management and energy trading capabilities. </font></div></div><br><div><b></b> </div><br><div><b>PRIMARY PURPOSE OF POSITION</b></div><br><div>Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Associate to be located in our Houston office. </div><br><div> </div><br><div>The Associate position within Retail Operations is responsible for executing the day-to-day workflow activities in the assigned business function areas. This effort includes prioritizing, analyzing, and resolving system generated work queues within the CRM and Order-to-Cash workflow systems, analyzing and resolving issues, and reviewing data discrepancies while providing customer level support to both internal and external parties.    <br></div><br><div><b> PRIMARY DUTIES AND ACCOUNTABILITIES<br></b></div><br><div><b>Workflow Execution</b>:<br>Execute day-to-day workflow activities. Review, analyze and resolve open work queues to enable accurate and timely service for customers, interactions with UDCs and internal groups.                             </div><br><div><b>Customer Support Research and Response:<br></b>Provide customer level support by researching and responding to customer inquiries received from various internal groups.                  </div><br><div><b>Communication and Collaboration:<br></b>Review and communicate issues to team members, leads and management with emphasis on customer information and system improvement opportunities. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.           </div><br><div><b>Data Discrepancy Identification and Resolution:<br></b>Exercise independent judgment to investigate data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.               </div><br><div><font face="Calibri"><font face="Arial"><b>Comprehension/Adherence of Policies and Controls:<br></b>Maintain a basic understanding of UDC/ISO market rules and ensure assigned workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (�SOX�) Key Controls and other company policies are followed. </font>             </font></div>