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Analyst, Retail OpsAnalyst, Retail OpsFalseFalse212562https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212562, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=212562<p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b><font face=""arial", sans-serif">PRIMARY PURPOSE OF POSITION</font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><font face=""arial", sans-serif">Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst for our Houston office.   </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><font face=""arial", sans-serif">The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs. </font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b><font face=""arial", sans-serif"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></b><font face=""arial", sans-serif"></font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face="symbol">�</font><font face=""times new roman", serif">        </font><b><font face=""arial", sans-serif">Workflow Monitoring and Execution: </font></b><font face=""arial", sans-serif"></font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:0in 0in 12pt 0. 25in;"><font face=""arial", sans-serif">Monitor and execute day-to-day workflow activities and control reports, managing medium to complex exception handling activities. This includes system exception queues, activities, service requests or emails from utility supplier support contacts and coordination with other internal functional teams. </font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face="symbol">�</font><font face=""times new roman", serif">        </font><b><font face=""arial", sans-serif">Functional Knowledge Communication and Collaboration:</font></b><font face=""arial", sans-serif"></font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:0in 0in 12pt 0. 25in;"><font face=""arial", sans-serif">Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required. </font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face="symbol">�</font><font face=""times new roman", serif">        </font><b><font face=""arial", sans-serif">Workflow Discrepancy Identification and Resolution:</font></b><font face=""arial", sans-serif"></font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:0in 0in 12pt 0. 25in;"><font face=""arial", sans-serif">Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues. </font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face="symbol">�</font><font face=""times new roman", serif">       </font><b><font face=""arial", sans-serif">Team Development Support:</font></b></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face=""arial", sans-serif">Works with manager and team members to develop and implement team level plans addressing communication, leadership, technical skills training, and increasing industry knowledge. </font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face=""arial", sans-serif"> </font></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:1em 0px 1em 0. 25in;"><font face="symbol">�</font><font face=""times new roman", serif">        </font><b><font face=""arial", sans-serif">Comprehension/Adherence of Policies and Controls:</font></b></p><br><p class="MsoNormalCxSpMiddle" style="MARGIN:0in 0in 10pt 0. 25in;"><font face=""arial", sans-serif">Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (�SOX�) Key Controls and other company policies are followed. </font></p>