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Analyst, Retail OpsAnalyst, Retail OpsFalseFalse211560https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=211560, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=211560<div dir="ltr" align="left"><strong><font size="2">PRIMARY PURPOSE OF POSITION</font></strong></div><br><div dir="ltr" align="left"><strong><font size="2"></font></strong> </div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst for our Houston office. </font></font></div><font size="2" face="Arial"><font size="2" face="Arial"><br><div dir="ltr" align="left">The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs. </div><br><div dir="ltr" align="left"> </div><b><br><div dir="ltr" align="left"> PRIMARY DUTIES AND ACCOUNTABILITIES</div></b></font></font><br><dir><br><div dir="ltr" align="left"><font size="2" face="Symbol"><font size="2" face="Symbol">?</font></font><b><font size="2" face="Arial"><font size="2" face="Arial">Workflow Monitoring and Execution: </font></font></b></div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Monitor and execute day-to-day workflow activities and control reports, managing medium to complex exception handling activities. This includes system exception queues, activities, service requests or emails from utility supplier support contacts and coordination with other internal functional teams. </font></font></div><br><div dir="ltr" align="left"><font size="2" face="Symbol"><font size="2" face="Symbol">?</font></font><b><font size="2" face="Arial"><font size="2" face="Arial">Functional Knowledge Communication and Collaboration:</font></font></b></div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required. </font></font></div><br><div dir="ltr" align="left"><font size="2" face="Symbol"><font size="2" face="Symbol">?</font></font><b><font size="2" face="Arial"><font size="2" face="Arial">Workflow Discrepancy Identification and Resolution:</font></font></b></div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues. </font></font></div><br><div dir="ltr" align="left"><font size="2" face="Symbol"><font size="2" face="Symbol">?</font></font><b><font size="2" face="Arial"><font size="2" face="Arial">Team Development Support:</font></font></b></div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Works with manager and team members to develop and implement team level plans addressing communication, leadership, technical skills training, and increasing industry knowledge. </font></font></div><br><div dir="ltr" align="left"><font size="2" face="Symbol"><font size="2" face="Symbol">?</font></font><b><font size="2" face="Arial"><font size="2" face="Arial">Comprehension/Adherence of Policies and Controls:</font></font></b></div><br><div dir="ltr" align="left"><font size="2" face="Arial"><font size="2" face="Arial">Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed. </font></font></div></dir><font size="2" face="Arial"><font size="2" face="Arial"><b><br><div dir="ltr" align="left"></b></font></font><font size="2" face="Arial"><font size="2" face="Arial"> </div><br><div dir="ltr" align="left"> </div></font></font>