Sign In

 

 

 

Analyst, Retail OpsAnalyst, Retail OpsFalseFalse210068https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=210068, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=210068<p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">PRIMARY PURPOSE OF POSITION</font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst for our Houston office. <span style="">  </span></font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">The Analyst position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><span style="LINE-HEIGHT:115%;"><font size="2" face=""arial", sans-serif"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></span></b><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"></font></span></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 25in;"><font size="2"><span style="LINE-HEIGHT:115%;"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif">Workflow Monitoring and Execution: </font></span></b><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Monitor and execute day-to-day workflow activities and control reports, managing medium to complex exception handling activities. This includes system exception queues, activities, service requests or emails from utility supplier support contacts and coordination with other internal functional teams. <br style=""></font></font></span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><font size="2"><span style="LINE-HEIGHT:115%;"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif">Functional Knowledge Communication and Collaboration:</font></span></b><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required. <br style=""></font></font></span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><font size="2"><span style="LINE-HEIGHT:115%;"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif">Workflow Discrepancy Identification and Resolution:</font></span></b><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"></font></span></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues. <br style=""></font></font></span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><font size="2"><span style="LINE-HEIGHT:115%;"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">       </span></span></font></span><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif">Team Development Support:</font></span></b></font></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Works with manager and team members to develop and implement team level plans addressing communication, leadership, technical skills training, and increasing industry knowledge. </font></font></span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font size="2" face=""arial", sans-serif"> </font></span></p><br><p class="MsoListParagraphCxSpMiddle" style="MARGIN:0in 0in 0pt 0. 25in;"><font size="2"><span style="LINE-HEIGHT:115%;"><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif">Comprehension/Adherence of Policies and Controls:</font></span></b></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 10pt 0. 25in;"><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (�SOX�) Key Controls and other company policies are followed. </font></font></span></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b style=""><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">POSITION SPECIFICATIONS</font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 10pt;"><b><span style="LINE-HEIGHT:115%;"><font face=""arial", sans-serif"><font size="2">Minimum:</font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Bachelor�s degree required, although candidates with 5 or more years in equivalent business experience will be considered</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Intermediate to advanced skills with Microsoft Office applications (Word, Excel and PowerPoint)</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Ability to communicate effectively and professionally with internal and external parties as  required</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Solid analytical and problem-solving skills</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Customer service orientation, serving internal and external clients</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Excellent attention to detail knowing others will depend on it being correct</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Capable of working independently and taking ownership of responsibilities</font></span></font></p><br><p class="MsoListParagraphCxSpFirst" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload</font></span></font></p><br><p class="MsoListParagraphCxSpLast" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Adapt to changing markets, systems and processes</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b><span style=""><font size="2" face=""arial", sans-serif"> </font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b><span style=""><font face=""arial", sans-serif"><font size="2">Preferred:</font></font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Finance, Management, Management Information Technology or Supply Chain management</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Working knowledge of UDC/ISO market EDI transactions</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt 0. 25in;LINE-HEIGHT:normal;"><font size="2"><span style=""><font face="symbol"><span style="">�<span style="FONT:7pt "Times New Roman";">        </span></span></font></span><span style=""><font face=""arial", sans-serif">Intermediate to Advanced skills in Microsoft Access and/or SQL database query development</font></span></font></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><font size="2" face=""arial", sans-serif"> </font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><font face=""arial", sans-serif"><font size="2">POSITION SCOPE</font></font></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font size="2" face=""arial", sans-serif"> </font></span></b></p><br><p class="MsoNormal" style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal;"><b style=""><span style=""><font size="2" face=""arial", sans-serif">Internal and external contact relationships:</font></span></b><span style=""><font face=""arial", sans-serif"><font size="2"> <br><br>Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal. </font></font></span></p>