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Account Manager IAccount Manager IFalseFalse213564https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=213564, https://exeloncorp.taleo.net/careersection/exelon_external/jobdetail.ftl?job=213564<div><b><font color="#3c3c3c" size="2" face="Arial">PRIMARY PURPOSE OF POSITION<br></font></b><font size="2" face="Arial"><br><font color="#3c3c3c">Provide customer-specific account management and coordination resulting in best-in-class customer service, efficient issue resolution and increased retention & renewal rates. An Account Manager will be assigned to specific Business Development Managers (BDM). Account Managers will work with their BDM to support their book of business. This role is critical to the success of the Regional Sales Teams which looks to ensure long-standing continuation and expansion of relationships with accounts that represent the company's most valuable customers and prospects. The Account Manager is charged with ensuring Constellation's business objectives are profitably pursued and successfully achieved. </font> <br><br><b><font color="#3c3c3c"> PRIMARY DUTIES AND ACCOUNTABILITIES</font></b></font></div><br><div><font size="3" face="Arial"> </font></div><br><div><font color="#3c3c3c" size="2" face="Arial">The roles and responsibilities of the <b>Account Manager</b> include, but are not limited to: </font></div><br><div><font size="3" face="Arial"> </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Build and expand customer relationships by consistently delivering best-in-class customer service while acting as a single point of contact for the Customer (or Broker/Partner) and proactively touching the customer via regular communications. </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Execute on account plans including Quotas and Customer Touch Points, Customer Satisfaction measurements. </font></div><br><div><font color="#3c3c3c" size="2" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial"><strong>Manage the account renewal process:</strong> </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Building relationships with customers and/or Broker/Partners to ensure seamless renewals in advance of contract expiration of product fit to meet customer's goals and objectives monitoring contract end dates & ensuring all inputs are present to put a contract in place in accordance with utility enrollment timelines. </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Support a deal from initial deal capture through pricing and contracting. </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Customer on-boarding to include, but not limited to enrollment confirmation, welcome call, billing setup confirmation, contract review, Account Services setup, 1st invoice  review. </font></div><br><div><font size="2" face="Arial">�<font color="#3c3c3c">Ownership and management of issue resolution to include service requests, identification and building of internal team and delivery of resolution to customer. </font></font></div><br><div><font size="2" face="Arial">�<font color="#3c3c3c">Produce and manage customer deliverables & reporting (Constellation New Energy-standard, customer-specific & ad-hoc). </font></font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Build and leverage internal relationships with functional teams, Legal, Operations, Pricing, etc. </font></div><br><div><font size="2" face="Arial">�</font><font size="1" face="Arial"> </font><font color="#3c3c3c" size="2" face="Arial">Maintain knowledge of market specifics, UDC rules, products, processes, internal functional teams, etc. </font></div><br><div><font size="3" face="Arial"> </font></div><br><div><font size="3" face="Arial"> </font></div><br><div><font size="3" face="Arial"></font> </div>