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Melissa Hanson

Account Manager, Constellation

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​I grew up in New Jersey as one of four children and was constantly playing some kind of team sport. I was recruited to play Division I soccer and lacrosse at the College of the Holy Cross in Worcester, MA. I graduated in 2006 with a B.A. in Sociology, spent a year studying abroad in Melbourne Australia, tore the ACL in both of my knees and won a Conference Championship in lacrosse.

After graduation, I moved to the Philadelphia area and worked as an Account Executive for a photography software company, which allowed me to travel all over the country. I ended up falling in love with the city of Boston and moved here and started working at Constellation in August of 2007. Constellation merged with Exelon in 2012.

I got married in 2013 and my husband and I bought our first home last year. On the weekends I enjoy running road races, taking our dog Dottie to a nearby pond and decorating our house. I hope to pursue an MBA in the near future.

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About ​Melissa

Tell us about your job at Exelon.

A subsidiary of Exelon, Constellation is a national leader in wholesale energy supply and a competitive retail provider that offers innovative energy solutions to commercial and industrial businesses, government agencies and municipalities.

Based in Boston, I work as an Account Manager for the Northeast Region - helping our retail customers identify their specific needs and structure innovative energy management strategies. I strive to ensure a high level of customer service by proactively engaging with customers to provide relevant energy market updates and address any potential service issues.

What made you want to work for Exelon?

I started working for Constellation in 2007. When we merged with Exelon in 2012, I was excited that with Exelon’s generation fleet we would be in an optimal position to expand our competitive retail business. Our customers would benefit from the combined organization’s ability to offer long-term contracts, more competitive prices and expanded and innovative product offerings.

What do you like most about working for Exelon?

I sincerely enjoy the people I work with every day. I feel part of a team that is truly invested in helping businesses and towns better understand how they use their energy and how they can implement long-term management strategies. Constellation is a customer-centric company and we’re all working towards the same goal – keeping our customers happy.

Are you part of any Exelon Employee Resource Groups?

I was selected for and am currently part of the inaugural Exelon Emerging Leaders Program, a new leadership development program where high potential individual contributors are prepared in advance of their first leadership role. By participating in a series of workshops and completing on-the-job stretch assignments, we hope to build the leadership pipeline and position Exelon for continued growth and success.  

I am the Communications Chair for the Boston chapter of the Developing Young Professionals. DYP encourages employees to grow their knowledge base of Constellation’s business lines and provides opportunities for career development through networking and community events.

I am the Events Planning and Communications Chair for the Boston chapter of the Network of Exelon Women (aka NEW). NEW was organized to support the personal and professional growth of its members through educational and informational events, community service, work/life balance tools, and networking opportunities.​

What activities do you participate in outside of work?

I volunteer for MetroLacrosse – an urban lacrosse and youth development program that strives to provide as many hours of high-quality out-of-school programming to as many youth and teens possible and teach them the importance of a healthy and active lifestyle.

I am also an avid runner and do fundraising for various road races. My charity of choice is the National Multiple Sclerosis Society. ​

 

 

Network of Exelon Women (NEW)Network of Exelon Women (NEW)​Network of Exelon Women (NEW) highlights the enormous contributions women make at Exelon and throughout the energy industry. It provides support, information sharing and experiences that help them be even more successful.GP0|#37033908-e9f4-430f-813b-96a3dfe2f51f L0|#037033908-e9f4-430f-813b-96a3dfe2f51f|Network of Exelon Women (NEW) GTSet|#8b34ad0a-9aa2-41fa-9de6-461dd732b75a GPP|#3b939973-c344-4431-9f5a-f46b567a71fd

A Day in the Life

Wonder what this job may be l​ike day-to-day? Look below to find out.

7:30 AM
I start my day by checking the daily pricing profile, which allows me to gauge market movement and whether or not customers should lock their electricity that day. I also review my calendar for the day and answer emails.
8:00 AM​
I live just outside the city of Boston and take the subway into the office. It's an easy 30-40 minute commute.
8:30 AM
I use a lot of email "rules" to automatically send daily internal messages to specific mailboxes. Once I get settled at the office, I comb through internal emails to make sure I'm up to speed before beginning my day.
9:00 AM
I normally spend the entire morning sending refreshed pricing to customers who are up for renewal in the next few months. Our pricing is tied to NYMEX, so our contracts have to be signed and booked the same day they are priced. It’s important I get pricing to our customers as early as possible.
12:30 PM
During lunch, I like to read the day's analyst reports and work on various projects for the Employee Resource Groups for which I hold leadership positions.
2:00 PM
I follow up with customers to whom I sent pricing in the morning to see if they have questions or are ready to execute and sign. I also proactively connect with customers who may not be up for renewal soon and invite them to a webinar or provide a market or regulatory update that will impact them and ensure they have been receiving their bills.
5:00 PM
My day ends with checking emails and reviewing my calendar for the following day along with adding things to my to-do list for the next day. I try not to bring work home so I can get a work out in and cook dinner with my husband.