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Frequently Asked Questions |
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The following Frequently Asked Questions (FAQs) are divided into different categories attempting to answer supplier questions regarding Invoicing, Forms and eCommerce.
See FAQs according to the various categories:
Q: What are the requirements for my invoice to get paid (for non-EDI or Web Commerce invoices)?
A: The minimum requirements for payment are:
1. The top portion of each invoice should clearly label and display the following:
2. Each invoice should include only one Purchase Order # or Contract #, and Release #. Summary invoices will be rejected.
3. Invoicing must be consistent with the Purchase Order setup. For example: If the Purchase Order is setup with a unit of measure of feet (FT), it is required that the invoice bills in FT (vs. each or EA).
NOTE: Invoices not including the required information will be returned to the vendor and will require the vendor to resubmit the invoice with the missing/invalid information.
Q: How do I submit an invoice to Accounts Payable?
A: There are two ways to submit a hardcopy invoice to Accounts Payable, they are:
- The preferred method is to email invoices to A/P-Invoices@Exeloncorp.com.
- Mailing invoices to the post office box displayed on the Purchase Order or Contract is an alternative. The attached .pdf document displays the post office boxes which are based on where the purchases are requested or services being performed.
Q: Is there ever a time I should submit multiple copies of an invoice?
A: Only if requested by an Exelon employee. Otherwise, please DO NOT submit multiple copies of the same invoice as it will delay the payment process. This also pertains to those setup to use invoicing/payment methods such as EDI, ERS or PCard.
Q: Can I submit an invoice electronically through Web Commerce or EDI for special charges only (freight, tax, document charges) after I have already invoiced for all of the Line items?
A: No. You should scan and email the invoice to ebusiness.support@exeloncorp.com requesting an EDI Invoice Bypass.
Q: How do I invoice Exelon for purchase orders that were never received electronically via EDI or the Web Commerce tool?
A: When you first begin using Web Commerce or EDI you may have outstanding purchase orders with Exelon that were not communicated electronically. Also, in some rare cases a purchase order may not be sent via Web Commerce. In either event we recommend that you scan and email these invoices to ebusiness.support@exeloncorp.com.
Q: Can I submit a credit invoice using EDI or Web Commerce?
A: No. Credit invoices for either of these methods should be submitted by scanning and emailing your invoice to a/p-invoices@exeloncorp.com.
Q: How do I process invoices against Contracts as opposed to PO’s?
A: While we have recently begun to automate this process with some of our suppliers, unless directed these invoices need to be submitted manually via U.S. Mail to Accounts Payable, or via email to a/p-invoices@exeloncorp.com.
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FAQ’s: Payments
Q: When do payment terms commence?
A: Payment terms will begin when the invoice is received in Accounts Payable including the required information regardless of how it is submitted, manually, EDI or Web Commerce.
Q: How do I determine what the ACH payment is for if not details were provided?
A: Please contact your bank as they will be able to provide the detail behind your payment.
Q: Can I pick up my check?
A: No. This is not an option as checks are generated off-site.
Q: How do I get payment status on an invoice?
A: Please contact the Accounts Payable Inquiry line at 312-394-3839.
Q: How long should I wait before inquiring about payment status?
A: Please wait 3-5 business days before making an invoice inquiry.
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Q: How do I get a W-2 form?
A: Please contact the Accounts Payable Inquiry line at 312-394-3839.
Q: How do I get a tax exempt form?
A: Please contact your buyer.
Q: Who do I direct questions to regarding 1099’s or W-9’s?
A: Please contact the 1099/W-9 Support Line at 312-394-4222.
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Q: Why are my invoices submitted via U.S. Mail and via fax being rejected for the reason of “Electronic Data Interchange (EDI) - please resubmit your invoice through EDI as these invoices cannot be processed by Accounts Payable”?
A: If you are setup to use either EDI or Web Commerce with Exelon for invoicing, paper invoices will no longer be accepted and all of your invoices must be submitted via the respective method your company is using. Should you not be able to submit your invoice that using either of these methods, please scan and email your invoice to ebusiness.support@exeloncorp.com.
Q: How do I resubmit an EDI invoice that has been rejected?
A: Rejected EDI invoices should be corrected and resubmitted using EDI. If you have technical limitations keeping you from resubmitting via EDI, please scan and email the invoice to ebusiness.support@exeloncorp.com requesting an EDI Invoice Bypass.
Q: Who do I contact if I do not understand my EDI invoice rejection message?
A: Please forward those EDI invoice rejections in question to ebusiness.support@exeloncorp.com.
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Q: Are all Exelon business units capable of sending Purchase Orders via the Web Commerce tool or EDI?
A: No. The Nuclear Mid Atlantic Regional Operations Group (MAROG) is not capable, this includes Oyster Creek, Three Mile Island, Limerick and Peach Bottom. However, Exelon Energy Delivery, which includes ComEd and PECO, are capable, as are Exelon Power Generation (aka Fossil) and the Nuclear Midwest Regional Operations Group (MWROG).
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FAQ’s: Updating Supplier/Vendor Profiles
Q: How do I modify my vendor profile (company name, address, contact information, payment method)?
A: Provide a letter or notification to your Supply Professional. The Supply Professional is identified in the applicable contract or purchase order. Include your vendor name, remit to address, all purchase orders/contracts affected and if known, Exelon vendor code. For payment method changes to ACH, also include your bank name, address, account number and ABA number.
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